MartineauAlain
Level 1 (0 points)

Q: orientation freezes after 8.4 update

A few days after updating the ipad air to ios 8.4 it has begun to stop detecting change of orientation after a random time following a cold start.

iPad Air, iOS 8.4

Posted on Jul 6, 2015 11:19 AM

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MartineauAlain

Q: orientation freezes after 8.4 update

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Jul 8, 2015 8:08 AM in response to MartineauAlain
    Community Specialists
    Jul 8, 2015 8:08 AM in response to MartineauAlain

    Greetings MartineauAlain,

     

    Welcome to the Apple Support Communities!

     

    I understand that you have noticed some issues with the orientation not changing on your iPad as you would expect. My first suggestion for troubleshooting would be to check and see if the Side Switch is set to Orientation Lock or Mute. 

     

    As described in the attached article below, if the side switch is set to Mute then Orientation Lock will be located in Control Center and vice versa. Make sure that your iPad doesn’t inadvertently have Orientation Lock enabled. 

     

    About the iPad Side Switch - Apple Support

     

    Cheers,

    Joe

  • by TreyH8739,

    TreyH8739 TreyH8739 Jul 8, 2015 8:26 AM in response to joe_7399
    Level 1 (0 points)
    Jul 8, 2015 8:26 AM in response to joe_7399

    I Am having the same problem with my iPad Air 2 which does not have the side switch, I have already checked to make sure that my orientation lock is not on but the scree continues to lock in portrait orientation. The only fix I have found is to restart my iPad, but this is a process I'd rather not continue to use.

  • by garyboozy,

    garyboozy garyboozy Jul 8, 2015 9:08 AM in response to TreyH8739
    Level 1 (15 points)
    Jul 8, 2015 9:08 AM in response to TreyH8739

    Same issue here, also with iPad Air 2.

     

    The pop-up control bay (where WiFi, Bluetooth etc resides) shows the orientation lock is off, but after a while the iPad will stop switching orientation.

    Tried pressing the top right button to put it to sleep, then waking it again, and swipe-up-quitting apps too, but it still won't bring the orientation back.

     

    What DOES bring the orientation back is closing the magnetic cover on the iPad case (to put it to sleep) then opening again to wake. Then orientation will work.

     

    So here's what i see after some quick testing:if you leave the case open so the iPad goes to sleep automatically after a minute or so, it loses the orientation switching function when you wake it via the home button, on/off button etc.

     

    iOS 8.4

    iPad Air 2 64gb

  • by MartineauAlain,

    MartineauAlain MartineauAlain Jul 8, 2015 11:29 AM in response to joe_7399
    Level 1 (0 points)
    Jul 8, 2015 11:29 AM in response to joe_7399

    No side switch. must be an iPad Air 2.

  • by TreyH8739,

    TreyH8739 TreyH8739 Jul 8, 2015 9:37 PM in response to garyboozy
    Level 1 (0 points)
    Jul 8, 2015 9:37 PM in response to garyboozy

    I never stated that I use a Smart Cover because I don't and do not think that buying one would solve my problem. I believe it has something to do with the upgrade. This is not the only issue I have experienced because of the 8.4 upgrade.

  • by Twincheryl,

    Twincheryl Twincheryl Jul 10, 2015 2:11 PM in response to MartineauAlain
    Level 1 (0 points)
    Jul 10, 2015 2:11 PM in response to MartineauAlain

    SAme problem... Random times... Never happened before update.

  • by SergZak,Helpful

    SergZak SergZak Jul 10, 2015 2:43 PM in response to MartineauAlain
    Level 5 (7,318 points)
    iPad
    Jul 10, 2015 2:43 PM in response to MartineauAlain

    iOS 8.4 iPad Air 2 rotational & wake delay issue work-arounds

  • by MartineauAlain,

    MartineauAlain MartineauAlain Jul 12, 2015 12:11 AM in response to SergZak
    Level 1 (0 points)
    Jul 12, 2015 12:11 AM in response to SergZak

    I had disabled the 'effects' ( parallax, the screen exploding when you start/stop  apps ), putting that off seems to have permanently solved the problem. I just have to remember to not look at the screen when starting/stopping apps ;-)  thanks.