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User profile for user: 4Ghostdawg
4Ghostdawg Author
User level: Level 1
4 points

Grey Screen, Apple logo and loading bar during start up (it loads 10% - 25% then continues as normal

Hi Guys i'm having a small issue with my iMac 2009 model and don't know what the potential issue is. I run through the steps below:


- I power up the iMac and receive the chime.
- it then proceeds with a grey screen, which follows a apple logo and a loading bar.
- the bar loads 10 - 25% percent and then proceeds as normal to the desktop after 5 - 10 mins.


At first i didn't think this was an issue but, i have realised the start up time is increasing in length.


Is this a potential issue i can fix?
What do you advise?

How do i get a normal start up?


P.S. my work macs good after the start up, its just the initial stage that is making me nervous. Another potential issue is that it is getting hot very quickly. I have downloaded SMC fan control which does calm it down quite a bit, but its there anything else I can do as well.

Please help!!!

iMac, OS X Yosemite (10.10.4)

Posted on Jul 6, 2015 11:27 AM

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6 replies
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,796 points

Jul 6, 2015 11:33 AM in response to 4Ghostdawg

It might be a major issue. Before you do ANYTHING else backup the computer and test the back to see that it works. After you have verified you have a sound backup, please do the following:


Restart in the Recovery Partition by holding down Command + C when you hear the startup tone.


Open Disk Utility - and run Verfify Disk 2-3 times. Then run Repair Disk 2-3 times, if any errors appear this indicates you have a failing HD that needs to be replaced. If you don't get any errors then post an EtreCheck report of your computer and we can look for other obvious problems. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,796 points

Jul 6, 2015 11:44 AM in response to 4Ghostdawg

4Ghostdawg wrote:


I know its rookie question, but will i need an external hard drive to perform the backup

Yup!!


Operating any computer without a complete backup plan is at best risky and can be catastrophic. Eventually all computers and their hard drives die. Without any backup plan you are risking all of your valuable information, irreplaceable photos, music, movies, financial files, just to list a few.


Most experienced users on these forums not only have 1 backup they have multiple backups, why because backups can (and do) fail too.

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User profile for user: 4Ghostdawg
4Ghostdawg Author
User level: Level 1
4 points

Jul 7, 2015 11:56 AM in response to rkaufmann87

Hi mate,


Soooo i have made the back up on a hard drive (requested yesterday - which took ages lol) i then did the checks on the disk utility menu as asked... i couldn't actually access the menu via the start up so while on my desktop i added disk utility to the search bar and accessed it through there.


This was successful with messages saying the hard rive is okay - see below:
User uploaded file


I am about to go on the website provided to see if there is another reason to why this issue was occurring, do you have any idea why it might be happening?

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User profile for user: 4Ghostdawg
4Ghostdawg Author
User level: Level 1
4 points

Jul 7, 2015 12:17 PM in response to 4Ghostdawg

My Etre report as requested, below:



EtreCheck version: 2.2 (132)

Report generated 7/7/15, 8:05 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac11,1

1 2.66 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 4850 - VRAM: 512 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 0:21:57


Disk Information: ℹ️

WDC WD1001FALS-40U9B0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (623.78 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5680H


USB Information: ℹ️

Apple, Inc. Keyboard Hub

Logitech USB Receiver

Apple Inc. Apple Keyboard

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/DAEMON Tools/DAEMON Tools.app

[loaded] com.disc-soft.DAEMONTools.VirtualSCSIBus (1.0.2 - SDK 10.8) [Click for support]


/Library/Extensions

[not loaded] com.lge.driver.LGAndroidmdmcontrol (4.12 - SDK 10.9) [Click for support]

[not loaded] com.lge.driver.LGAndroidmdmdata (4.12 - SDK 10.9) [Click for support]

[not loaded] com.lge.driver.LGAndroidndiscontrol (4.12 - SDK 10.9) [Click for support]

[not loaded] com.lge.driver.LGAndroidndisdata (4.12 - SDK 10.9) [Click for support]

[not loaded] com.lge.driver.LGAndroidserial (4.12 - SDK 10.9) [Click for support]

[not loaded] com.lge.driver.LGAndroidusbbus (4.12 - SDK 10.9) [Click for support]

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.disc-soft.DAEMONTools.PrivilegedHelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]


User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.bittorrent.uTorrent.plist [Click for support]

[running] com.disc-soft.DAEMONTools.DAEMONToolsAgent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

smcFanControl Application (/Applications/smcFanControl.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 10.1.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 375.57 GB

Destinations:

Transcend [Local]

Total size: 499.76 GB

Total number of backups: 3

Oldest backup: 2015-07-06 22:34:54 +0000

Last backup: 2015-07-07 17:51:34 +0000

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 375.57 GB X 3)


Top Processes by CPU: ℹ️

2% WindowServer

1% fontd

0% taskgated

0% InterCheck

0% askpermissiond


Top Processes by Memory: ℹ️

399 MB kernel_task

356 MB com.apple.WebKit.WebContent(3)

184 MB SophosScanD

176 MB InterCheck

119 MB SophosAntiVirus


Virtual Memory Information: ℹ️

51 MB Free RAM

3.95 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Jul 7, 2015, 07:40:26 PM Self test - passed

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,796 points

Jul 7, 2015 12:35 PM in response to 4Ghostdawg

Your system is a mess, you have 2 major issues. First , it appears you have been using a Torrent site. If you use the Torrent to download any software there is a pretty good chance you have infected your system with some type of malware. Please remember that using a torrent to download software that you did not pay for is considered theft and we really cannot help you.


The second major issue is you have antivirus software installed on your system, which is not only worthless (there are no viruses for OS X) but most antifvirus apps (Sophos included) tend to create more problems than they solve.


As mentioned there are no viruses for OS X however there is a small amount of malware. This malware can be easily avoided by using a little common sense.


The common sense:


NEVER use a torrent to download anything

If you get an ad, pop-up, e-mail or phone call advising your computer has been compromised this is a SCAM.

Keep OS X up-to-date.


My suggestion to you is to take your machine to an Apple Authorized Service Provider in your area and get it serviced. I suspect they will recommend doing a secure erase of your system and starting over. If you don't know of any in your area please click https://locate.apple.com/country


Good luck!

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Grey Screen, Apple logo and loading bar during start up (it loads 10% - 25% then continues as normal

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