lalufernandez
Level 1 (0 points)

Q: Can't find any solution for constant shut downs

Hello everyone,

 

I have a Macbook pro 13, 2012 A1278. 500GB disk space, 4GB ram, Intel i5 processor with Mac OS X Mountain Lion 10.8.5.

 

A few weeks ago the system shut down and couldn't restart. When opening Disk utility and checking for errors I got a message saying it couldn't be repaired, unless I formatted the computer and reinstalled the whole system. So I did. I saved all my files through firewire to another mac and then erased everything and reinstalled the OS. Then repaired the disk.

 

I keep having these constant kernel panics. I didn't install anything again because I want to sell it as it is. That means everything on the computer is mac.But it keeps restarting!

 

I tried everything: I did a hardware test and everything seems fine. I created another user to see if that was the problem. I read all the articles and did all the suggestions for troubleshooting and nothing works.

 

I haven't taken it to a tech yet because I'm in Argentina and the MacStation services are so expensive here!

 

Please help me, what else can I do? Should I buy another hard disk with OS included?

MacBook Pro, OS X Mountain Lion (10.8.5), null

Posted on Jul 6, 2015 11:21 AM

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lalufernandez

Q: Can't find any solution for constant shut downs

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 6, 2015 11:43 AM in response to lalufernandez
    Level 10 (208,044 points)
    Applications
    Jul 6, 2015 11:43 AM in response to lalufernandez

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 6, 2015 11:47 AM in response to lalufernandez
    Level 9 (52,793 points)
    Mac OS X
    Jul 6, 2015 11:47 AM in response to lalufernandez

    lalufernandez wrote:

     

    I keep having these constant kernel panics.

    Use these instructions to log and post the latest kernel panic:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by lalufernandez,

    lalufernandez lalufernandez Jul 7, 2015 8:00 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2015 8:00 AM in response to Linc Davis

    OK! Here's the latest one, I got it when I first turned on the mac.

     

    Tue Jul  7 10:46:30 2015

    panic(cpu 0 caller 0xffffff80232b8c44): Kernel trap at 0xffffff7fa4ba144c, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x000000010ae10000, CR3: 0x000000002563e000, CR4: 0x00000000001606e0

    RAX: 0x0000000000000000, RBX: 0x00000000000027ff, RCX: 0x0000000000000013, RDX: 0xffff00c0e0800330

    RSP: 0xffffff80a1a4bd00, RBP: 0xffffff80a1a4bdb0, RSI: 0x0000000000000001, RDI: 0xffff00c0e0800000

    R8:  0x0000000000000005, R9:  0x0000000000988571, R10: 0xffffff80238f3b00, R11: 0x00000000ffffff80

    R12: 0xffffff802f1ca600, R13: 0x0000000000000013, R14: 0xffffff802f1ca600, R15: 0x0000000000000001

    RFL: 0x0000000000010096, RIP: 0xffffff7fa4ba144c, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000000010ae10000, Error code: 0x0000000000000000, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80a1a4b9a0 : 0xffffff802321d6d6

    0xffffff80a1a4ba10 : 0xffffff80232b8c44

    0xffffff80a1a4bbe0 : 0xffffff80232cf04d

    0xffffff80a1a4bc00 : 0xffffff7fa4ba144c

    0xffffff80a1a4bdb0 : 0xffffff7fa4ba62f9

    0xffffff80a1a4bde0 : 0xffffff7fa4ba2c9f

    0xffffff80a1a4be50 : 0xffffff7fa4ba2948

    0xffffff80a1a4bea0 : 0xffffff80232babf8

    0xffffff80a1a4bee0 : 0xffffff802322df0c

    0xffffff80a1a4bf40 : 0xffffff802322dc93

    0xffffff80a1a4bf80 : 0xffffff802364fc4d

    0xffffff80a1a4bfb0 : 0xffffff80232b34b7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(214.0)[3B20B0E5-0D48-36D9-BA2C-B6 208BC6E795]@0xffffff7fa4b8c000->0xffffff7fa4bb9fff

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12F2542

     

     

    Kernel version:

    Darwin Kernel Version 12.6.0: Wed Mar 18 16:23:48 PDT 2015; root:xnu-2050.48.19~1/RELEASE_X86_64

    Kernel UUID: 3E1B7058-5CFD-38F3-8B25-4CCD9B29F764

    Kernel slide:     0x0000000023000000

    Kernel text base: 0xffffff8023200000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 22203502624

    last loaded kext at 20840638715: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7fa4544000, size 32768)

    loaded kexts:

    com.apple.driver.AudioAUUC 1.60

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AGPM 100.13.14

    com.apple.driver.ApplePlatformEnabler 2.0.7d2

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleHDAHardwareConfigDriver 2.4.7fc4

    com.apple.driver.AppleHDA 2.4.7fc4

    com.apple.driver.AppleUpstreamUserClient 3.5.12

    com.apple.driver.AppleMikeyDriver 2.4.7fc4

    com.apple.driver.AppleSMBusPCI 1.0.11d1

    com.apple.iokit.IOBluetoothUSBDFU 4.1.7f6

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f6

    com.apple.driver.AppleSMCLMU 2.0.3d0

    com.apple.iokit.IOUserEthernet 1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.ApplePolicyControl 3.4.5

    com.apple.driver.AppleIntelHD4000Graphics 8.1.6

    com.apple.driver.AppleIntelFramebufferCapri 8.1.6

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 1.6.3

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleMuxControl 3.4.5

    com.apple.driver.AppleBacklight 170.3.5

    com.apple.driver.AppleMCCSControl 1.1.11

    com.apple.driver.SMCMotionSensor 3.0.3d1

    com.apple.driver.AppleUSBTCButtons 237.1

    com.apple.driver.AppleIRController 320.15

    com.apple.driver.AppleUSBTCKeyEventDriver 237.1

    com.apple.driver.AppleUSBTCKeyboard 237.1

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 34

    com.apple.iokit.SCSITaskUserClient 3.5.6

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.3.5

    com.apple.driver.AirPort.Brcm4331 615.20.17

    com.apple.driver.AppleSDXC 1.4.3

    com.apple.driver.AppleUSBHub 635.4.0

    com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4

    com.apple.driver.AppleFWOHCI 4.9.9

    com.apple.driver.AppleAHCIPort 2.6.6

    com.apple.driver.AppleUSBEHCI 621.4.6

    com.apple.driver.AppleUSBXHCI 635.4.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 1.8

    com.apple.driver.AppleRTC 1.5

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 1.9

    com.apple.driver.AppleACPIEC 1.8

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

    com.apple.nke.applicationfirewall 4.0.39

    com.apple.security.quarantine 2.1

    com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 2.4.7fc4

    com.apple.iokit.IOAudioFamily 1.9.2fc7

    com.apple.kext.OSvKernDSPLib 1.12

    com.apple.iokit.IOFireWireIP 2.2.5

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f6

    com.apple.iokit.IOSurface 86.0.5

    com.apple.iokit.IOBluetoothFamily 4.1.7f6

    com.apple.iokit.IOAcceleratorFamily 74.19

    com.apple.driver.AppleHDAController 2.4.7fc4

    com.apple.iokit.IOHDAFamily 2.4.7fc4

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.4.1d13

    com.apple.driver.AppleThunderboltEDMSink 1.2.0

    com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

    com.apple.driver.AppleGraphicsControl 3.4.5

    com.apple.driver.AppleBacklightExpert 1.0.4

    com.apple.iokit.IONDRVSupport 2.3.7

    com.apple.driver.AppleSMBusController 1.0.11d1

    com.apple.iokit.IOGraphicsFamily 2.3.7

    com.apple.driver.AppleSMC 3.1.5d4

    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

    com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2

    com.apple.driver.AppleUSBMultitouch 237.3

    com.apple.iokit.IOUSBHIDDriver 623.4.0

    com.apple.driver.AppleUSBMergeNub 621.4.6

    com.apple.driver.AppleUSBComposite 621.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.5.5

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

    com.apple.iokit.IO80211Family 530.5

    com.apple.driver.AppleThunderboltNHI 1.9.2

    com.apple.iokit.IOThunderboltFamily 2.7.7

    com.apple.iokit.IOEthernetAVBController 1.0.2b1

    com.apple.iokit.IONetworkingFamily 3.0

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IOUSBUserClient 630.4.4

    com.apple.iokit.IOAHCIFamily 2.5.1

    com.apple.iokit.IOUSBFamily 635.4.0

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 1.8.1

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 220.4

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.DiskImages 346

    com.apple.iokit.IOStorageFamily 1.8

    com.apple.driver.AppleKeyStore 28.21

    com.apple.driver.AppleACPIPlatform 1.8

    com.apple.iokit.IOPCIFamily 2.8

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2015 8:24 AM in response to lalufernandez
    Level 10 (208,044 points)
    Applications
    Jul 7, 2015 8:24 AM in response to lalufernandez

    The panics are not caused by software. The drive failure that you reported earlier wasn't caused by software either, so you're dealing with a hardware fault. The negative hardware test doesn't mean anything. If you've replaced the original memory modules, reinstall them and see whether there's an improvement. Otherwise the machine will need to be serviced.

  • by lalufernandez,

    lalufernandez lalufernandez Jul 7, 2015 9:09 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2015 9:09 AM in response to Linc Davis

    I didn't replace the memory modules. I don't even know what those are.

    So I guess I'll have to take it to a service place.

     

    Thank you so much for your time and help!

     

    God blesses you.

     

    Lalu

  • by lalufernandez,

    lalufernandez lalufernandez Jul 7, 2015 9:18 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2015 9:18 AM in response to Linc Davis

    One more thing...

     

    What could it be though? I mean, Do you have an idea what could it be? So I can at least give the service guy some clue… just wondering.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2015 10:13 AM in response to lalufernandez
    Level 10 (208,044 points)
    Applications
    Jul 7, 2015 10:13 AM in response to lalufernandez

    Testing will determine what needs to be done. Good luck.