"Unsupported Library" error message

Question

Level 1

9 points

"Unsupported Library" error message

I have a Macbook and a Macbook Air. I have Photos on both machines--recently upgraded to Yosemite on both within the last week.

I keep my photos on an external portable hard drive. I created a Photos library of photos from iPhoto on Macbook. Then I took that same external hard drive, with the new Photos library, and tried to open it on my MacBook Air and I received this notice:

Unsupported Library

The Library "Photos Library on hard drive" is from a newer version of Photos. Please upgrade to open this library.

I don't see anyplace to upgrade my version of photos.

Any thoughts or advice would be appreciated.

Thanks!

John.

MacBook Air, OS X Mavericks (10.9.4)

Posted on Jul 6, 2015 10:10 AM

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Answer 1

LarryHN

Level 10

106,142 points

Jul 6, 2015 10:13 AM in response to JPGalvin

what format is the EHD (It must be Mac OS extended (journaled) to use for the Photos library) ?

How is it connected to the Mac?

What version of pHotos do you have on each system (Photos 1.0.1 is the latest - it is installed with OS X 10.10.4)

LN

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Answer 2

léonie

Level 10

200,729 points

Jul 6, 2015 10:15 AM in response to JPGalvin

Have you checked, if both your machines are having the same version of Yosemite? Perhaps your MAcBook has already been updated to MacOS X 10.10.4 while your MacBook Air is still on MacOS X 10.10.3? Run software update on both machines.

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Answer 3

JPGalvin Author

Level 1

9 points

Jul 6, 2015 1:01 PM in response to LarryHN

Thanks, LarryHN.

EHD is formatted correctly. It turns out that my Air did not have the latest update to Yosemite. Updating it fixed the problem.

In your opinion, is it safe to delete my iPhotos library now from my MacBook? I have a duplicate on my EHD, and I have the Photos on my EHD.

Thanks!

John.

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Answer 4

léonie

Level 10

200,729 points

Jul 6, 2015 1:12 PM in response to JPGalvin

John. before you delete the original, test the copy on your MaccBook Air. Try to edit a few photos to check if the originals in the library can be accessed, compare the numbers of photos and the size of the copied package.

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