Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad is frozen. I cannot swipe to open and cannot swipe to turn off. Can anyone give me some suggestions? Thanks!

I have an iPad MacAir. It has frozen up on me. I cannot swipe to open and cannot swipe to turn it off. Any suggestions? Thanks!

MacBook Air, iOS 8.4

Posted on Jul 6, 2015 12:20 PM

Reply
Question marked as Best reply

Posted on Jul 6, 2015 12:52 PM

1. Reset the iPad.


Press and hold the Sleep/Wake button on your iPad.


Simultaneously press and hold down the “Home” button” until the screen turns off.


Turn it back on.



2. Clear information from your device


iOS 7

Tap Settings > Safari > Clear History > Clear Cookies and Data.


iOS 8

Tap Settings > Safari >“Clear History” and then tap “Clear History and Website Data ”.

1 reply
Question marked as Best reply

Jul 6, 2015 12:52 PM in response to mgress44

1. Reset the iPad.


Press and hold the Sleep/Wake button on your iPad.


Simultaneously press and hold down the “Home” button” until the screen turns off.


Turn it back on.



2. Clear information from your device


iOS 7

Tap Settings > Safari > Clear History > Clear Cookies and Data.


iOS 8

Tap Settings > Safari >“Clear History” and then tap “Clear History and Website Data ”.

My iPad is frozen. I cannot swipe to open and cannot swipe to turn off. Can anyone give me some suggestions? Thanks!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.