When I start up my mac for the day I get this colored ball spinning, I can not do anything while this is going on, which can last for a long period, it can reocur sometimes when I allow it to go to sleep and I start up agin any idea what's is all about?
iMac (27-inch, Late 2012), iOS 8.4
27 in MAC 2014 operating system 10.10.4 correction to post
Please post an EtreCheck report of your system, once we have it we can look for obvious issues. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck
roblem description:
computer will not operate while this rotating colored ball spins, this happens when I start it up for the day
EtreCheck version: 2.2 (132)
Report generated 7/6/15, 3:03 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 2.9 GHz Intel Core i5 CPU: 4-core
10 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
BANK 1/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 7:38:3
Disk Information: ℹ️
APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (959.01 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. MacBook Air SuperDrive
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[loaded] com.kaspersky.kext.kimul.44 (44) [Click for support]
[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]
/Library/Extensions
[loaded] com.kaspersky.kext.klif (3.0.4a41) [Click for support]
[loaded] com.kaspersky.nke (1.6.4a15) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.kaspersky.kav.gui.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[unknown] KodakAiOBonjourAgent [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.kaspersky.kav.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
[loaded] jp.co.canon.MasterInstaller.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.kodak.GetKsnUtility.plist [Click for support]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist [Click for support]
[loaded] com.kodak.KODAK AiO Software Updater.plist [Click for support]
[loaded] com.kodak.Registration.plist [Click for support]
[running] com.kodak.StatisticCollection.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AIM UNKNOWN (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Firefox UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
TuneupMyMac UNKNOWN (missing value)
Safari Application (/Applications/Safari.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 10.0 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 4.0.60531.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
Safari Extensions: ℹ️
AdBlock
GoldenBoy
URL Advisor
Virtual Keyboard
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
2% WindowServer
2% fontd
0% kav
0% taskgated
0% InterCheck
Top Processes by Memory: ℹ️
771 MB kernel_task
573 MB com.apple.WebKit.WebContent
471 MB softwareupdated
317 MB kav
276 MB Safari
Virtual Memory Information: ℹ️
2.22 GB Free RAM
7.78 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jul 6, 2015, 07:31:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-07-06-073111_[reda cted].crash
Jul 6, 2015, 07:23:11 AM Self test - passed
Unfortunately you have made a mess of your system by installing not one by two antivirus applications, neither of which is necessary! You have both Sophos and Kapersky antivirus apps installed. Locate the developers instructions for uninstalling and then uninstall each of them. OS X does not need any third party antivirus apps, cleaning apps or any other type of maintenance apps. The reason being is there are no viruses for OS X, however there is a very small amount of malware which can be easily avoided by:
After uninstalling both applications above post another EtreCheck report and we can then verify they are completely gone.
Good luck.
will do, thanks, and I will get back
here is the new report
EtreCheck version: 2.2 (132)
Report generated 7/6/15, 4:00 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 2.9 GHz Intel Core i5 CPU: 4-core
10 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
BANK 1/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 0:12:13
Disk Information: ℹ️
APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (963.06 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. MacBook Air SuperDrive
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.kaspersky.kext.klif (3.0.4a41) [Click for support]
[not loaded] com.kaspersky.nke (1.6.4a15) [Click for support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[unknown] KodakAiOBonjourAgent [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] jp.co.canon.MasterInstaller.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.kodak.GetKsnUtility.plist [Click for support]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist [Click for support]
[loaded] com.kodak.KODAK AiO Software Updater.plist [Click for support]
[loaded] com.kodak.Registration.plist [Click for support]
[running] com.kodak.StatisticCollection.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AIM UNKNOWN (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Firefox UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
TuneupMyMac UNKNOWN (missing value)
Safari Application (/Applications/Safari.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 10.0 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 4.0.60531.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
Safari Extensions: ℹ️
AdBlock
GoldenBoy
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
5% com.apple.WebKit.WebContent
3% fontd
1% VTDecoderXPCService
1% coreaudiod
Top Processes by Memory: ℹ️
669 MB kernel_task
215 MB Safari
184 MB com.apple.WebKit.WebContent
113 MB ocspd
113 MB com.apple.WebKit.Plugin.64
Virtual Memory Information: ℹ️
6.29 GB Free RAM
3.71 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jul 6, 2015, 03:48:32 PM Self test - passed
Jul 6, 2015, 07:31:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-07-06-073111_[reda cted].crash
Unfortunately you still have traces of the Kapersky app installed. You will need to work on removing that, the good news is Sophos appears to be gone. Work on that and then once it's complete uninstalled then restart in Safe Mode (hold down the Shift Key on startup), this will clear some caches. Then restart normally and test.
Ok will do thanks
when I start my mac I get this rotating colored ball, as long as it spins i can not do anything, this can reoccur sometimes when I start it up from sleeping, any Idea what this is all about
