I was lost my phone and when I get phone back I find phone linked to different Apple ID can you help me and delete this ID because I do not know password and email address who put this new ID

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Level 1

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Hello,

I was lost my phone and when I get phone back I find phone is linked to different Apple ID, can you help me and unlock phone from this Apple ID

******* @yahoo.com and open iCloud email ***** @icloud.com I can't do nothing because it's not my apple ID and icloud email

My phone details:

Phone IMEI number 01*********626 SIM number 89********797

Thank you

iPhone 5, iOS 8, null

Posted on Jul 6, 2015 1:28 PM

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Answer 1

Community Specialist

Hi there vitamms,
Welcome to Apple Support Communities.

It sounds like there is an Activation Lock on your iPhone 5 which is linked to another person’s Apple ID. The article linked below provides a lot of great information about the Find My iPhone Activation Lock and should help you resolve this issue.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

Cheers!

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