iTunes 12.2 iCloud movies and tv shows not showing up

Hi, Thufir Hawat.

Thank you for visiting Apple Support Communities.

I understand that your purchased movies and TV shows are not showing as an available option to stream on your Mac. Can you double check that Show iTunes in the Cloud purchases is enabled or disabled under iTunes > Preferences > Store via the menu bar? The article below is just for reference to this specific menu under Store.

Turn on Automatic Downloads

-Jason H.

Hey Jason269,

In iTunes 12.2 - that option is no longer available under the Store section.

Any ideas?

Thanks!

I have this same issue. Very frustrating. Previous solutions like logging out of my account, restarting, then logging back in don't fix this issue. Show icloud purchases is simply not there.

I figured out something that seems to have worked for me. In the new iTunes menu bar under the View tab, there is an option to View "All Movies" or only "Movies Available Offline". I switched this to offline, waited for a minute, and then switched it back. Poof all my in the cloud movies are back.

This worked! Thank you thank you thank you!

I had emailed Apple about this issue earlier and received a response to the effect that I should call their support number.

Thanks it's THE SOLUTION 🙂

Totally worked for me too thanks. But on the real, my windows iTunes rig never has this issue. Are we not priority as Mac owners? Still a fan boy for sure but jeez it's entirely too much effort to go out and figure out some 'new' trick just get your 1500 dollar laptop to play your flicks. Makes me 😢....

Great tip ! That's the solution...

Worked for me too - even on OS X El Capitan Beta.

Image below for those who need help to see it. You first need to select the 'section' you want to view like TV Shows => My TV Shows, then this option becomes contextually available.

AS an aside, extremely frustrating Apple hasn't issued a fix for this in the first place. It's like they're trying to get people to download on their mac instead of stream (by making the 'only offline' the default v

Worked for me too - even on OS X El Capitan Beta.

I've included the image below for those who need help to see it. You first need to select the 'section' you want to view like TV Shows => My TV Shows, then this option becomes contextually available.

As an aside, it's extremely frustrating Apple hasn't issued a fix for this in the first place or communicated it as reported problem. If the intent was to set the 'Only show offline' as a default, that seems like a bad design and disingenuous to users. It's like they're trying to get people to download content on their Macs instead of streaming it (by making the 'only offline' the default option that you have to manually change, which most users won't know how to do).

I was really happy to find this thread today. I am experiencing a similar circumstance. Although my problem is My Movies and TV shows are all showing up but my Music is not. It was all there a week and half ago. I have tried all the suggestions listed here several times. I like one of the users am Beta testing El Capitain but I don't think that's the issue. I have a very large library for sure and attribute of that to the problem. The curious thing is the cloud symbol that shows if you are connected server works for a bit then goes to the lightening bolt. Usually I have to restart iTunes to get it to move again. So it sounds like possibly (Correct me if I am wrong) I can stay connected long enough for it to retrieve the data. I have written iTunes support but no reply in a week. Anyone have any ideas? I have reported through the Feedback Assistant as well. New Beta out today no difference that's why I think it's something else. Apple services shows everything up and running. Thanks for any help.

Wonderful tip!

Prior to this we had to check the box in the preferences which always seem to be off so now there's a new way I have to remember if and when my Movies and TV Shows don't you up again...lol

THIS IS THE FIX FOR SURE!!!! Thank you 🙂 Switched to Offline Movies for a second and switched it back. Worked like a charm!

Thank you! This helped me out too.