Macbook Pro Etre Check Help

Nothing shown would have a thing to do with the problem you describe. Perhaps you should uninstall Creative Cloud.

Kappy I am having some problems with my Macbook. I believe my girlfriend installed a 3rd party software that is slowing it down. I get the wheel all the time.. The internet I don't even try and use bc it freezes up everytime. Here is the report. thanks if you can help.

Problem description:

I keep getting the rainbow wheel and my computer is running very slow. I believe my Girlfriend has installed a 3rd party software and its jacking it up. This mackeeper tab opens on safari, everytime i click on something. The problem is i can’t find the application that is causing the problem.

EtreCheck version: 2.2 (132)

Report generated 7/6/15, 5:27 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 145 - SN = W032142JQD3LC

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 0:24:1

Disk Information: ℹ️

APPLE HDD ST500LM012 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (418.73 GB free)

Encrypted AES-XTS Unlocked Converting

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Adware: ℹ️

Genieo, InstallMacAdware! [Click to remove]

More adware filesAdware! [Click to remove]

Launch Agents: ℹ️

[running] com.928b3b444bb00774.agent.plist [Click for support]

Launch Daemons: ℹ️

[not loaded] com.928b3b444bb00774.daemon.plist [Click for support]

[running] com.928b3b444bb00774.helper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.genieo.completer.download.plist Adware! [Click to remove]

[loaded] com.genieo.completer.ltvbit.plist Adware! [Click to remove]

[failed] com.genieo.completer.update.plist Adware! [Click to remove]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

BitTorrent Application (/Applications/BitTorrent.app)

K9-MacOptimizer UNKNOWN (missing value)

Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

4% WindowServer

1% fontd

0% taskgated

0% cloudpaird

Top Processes by Memory: ℹ️

500 MB kernel_task

295 MB com.apple.WebKit.WebContent(2)

115 MB mds_stores

70 MB Finder

66 MB sandboxd

Virtual Memory Information: ℹ️

677 MB Free RAM

3.34 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 6, 2015, 05:02:24 PM Self test - passed

EtreCheck has already identified the problem for you as Genieo adware. If you simply click where it says "Click to Remove" and follow the instructions there your problem is solved. No need to post here.

Reinstall the original memory and see whether there's an improvement.

callpeo wrote:

Can you explain to me what these mean - that were in red? Should I be concerned with them?

Configuration files: ?

/etc/hosts - Count: 15

It means that you host file has been modified by somebody. Most often it's an attempt to run Adobe software without a license, but there could be other reasons. In the old days it was often used as a means of blocking access to advertisements, but the count would normally be much greater in those cases.

There are detailed instructions for examining and fixing it from the EtreCheck developer @ Fixing a hacked /etc/hosts file.

Launch Agents: ?

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist Support

[failed] com.adobe.CS5ServiceManager.plist Support

There are several reasons for Launch Agents to fail, most of which are normal. One possibility is that the software it was used with has since been removed and these are left over. I would not worry too much about it unless you hare having issues with an Adobe application.

User Launch Agents: ?

[failed]com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

That is an obsolete piece of software formerly used by MobileMe and can be safely removed. It's not hurting anything, but you no longer need it.

Hold the <Option/Alt>-key down and select "Library" from the Finder's Go menu. Locate the LaunchAgents folder and drag that file from it to the Trash.

For what it worth Logitech Control Centre is getting old, this may be the newer version you need…

http://support.logitech.com/en_us/software/logitech-control-center-for-macintosh -os-x

I'd check for updates to the Wacom & any other software too.

Your report doesn't state how much free disk space you have if there is not much free space the OS can grind to a halt when it gets low, especially on spinning disks.

Also do you know what the 'questionable looking files' were that you removed? They may make matters worse if they were parts of the OS.