Millymav
Level 1 (0 points)

Q: FaceTime

I'm trying to sign in to  FaceTime but it won't let me. I'm  using an iPad Air and have no other problems using my Apple ID however, when I try to sign in to FaceTime or iMessage I have to delete my ID and password and retire it hen when I hit sign in it gets me to where I'm asked to confirm the email I wish to use, I click 'next' and it just bounces me back to sign in.

 

i have tried resetting the iPad, using a different Apple ID, but still it will not work

 

i hope someone can help me asap as I'm trying to FaceTime my daughter who is currently in Portugal.

 

Many thanks in advance

iPad Air

Posted on Jul 6, 2015 3:02 PM

Close
Millymav

Q: FaceTime

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Jul 8, 2015 9:59 AM in response to Millymav
    Community Specialists
    Jul 8, 2015 9:59 AM in response to Millymav

    Hello there, Millymav.

     

    It can certainly be a frustrating situation to need to reach out to your daughter and not be able to contact her. Great job so far with trying to troubleshoot the issue on your own. 

     

    When confronting issues with activating FaceTime on your iOS device, this Knowledge Base article offers some additional steps to resolve  the issue you've described:

     

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

    Turn off iMessage and FaceTime and restart

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.