Rented film on atv

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Level 1

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Rented film on atv

Hi, I'm new to this so apologies if I sound silly.

I rented a movie today via my iPhone. The download appeared to be successful - however when I try to find it in iTunes on pc or in atv I can't see it.

I thought the download or purchase had failed so I tried to rent title again and got a message stating I had already rented this film.

So the question is.... where is it?

On atv I have clicked on movies but it isn't shown in images above. In iTunes on pc it not listed in film - purchases either.

I have fibre optic broadband with no download limits so I know its not that.

iTunes/software up to date on all devices.

Help please as this is not a good first time experience of renting via iTunes.

Apple TV, iOS 8.4

Posted on Jul 6, 2015 5:50 PM

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Answer 1

Niel

Level 10

727,163 points

Jul 6, 2015 5:57 PM in response to parb10

It’s on the iPhone. Rentals normally only allow one download per payment, and if this was to a device other than a computer, that movie can’t be transferred anywhere else.

(129827)

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Answer 2

parb10 Author

Level 1

0 points

Jul 6, 2015 6:21 PM in response to Niel

Ok, thanks for that. However its not on iPhone either. When I go to iTunes - purchased - films ..... the message says no available purchased films to download. I can't find the download yet the account states it has been bought. If its on the iPhone then I should be able to use airplay to watch via atv but I can't find it.

Sorry!

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