dmathews22
Level 1 (0 points)

Q: Macbook Pro 2015 Freezing and restarting

My macbook pro 2015 keeps freezing and restarting randomly. Sometimes a message comes up saying, "your computer restarted because of a problem." Not very specific. I called apple (with one day left on my apple care) and they recommended going through the verify disk and permissions. I did both, it did not solve the problem and now my apple care is expired. Im running OS X Yosemite 10.10.4. Any suggestions?

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.4)

Posted on Jul 6, 2015 8:51 PM

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dmathews22

Q: Macbook Pro 2015 Freezing and restarting

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 6, 2015 9:44 PM in response to dmathews22
    Level 10 (208,044 points)
    Applications
    Jul 6, 2015 9:44 PM in response to dmathews22

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 7, 2015 3:19 AM in response to dmathews22
    Level 9 (52,793 points)
    Mac OS X
    Jul 7, 2015 3:19 AM in response to dmathews22

    Your description suggests that the MBP has had a kernel panic. Log and post it per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Also post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by dmathews22,

    dmathews22 dmathews22 Jul 7, 2015 6:22 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2015 6:22 AM in response to Linc Davis

    Mon Jun 29 12:40:43 2015

     

     

    *** Panic Report ***

    panic(cpu 3 caller 0xffffff8009c17cc2): Kernel trap at 0xffffff81e8565000, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff81e8565000, CR3: 0x000000000c98c000, CR4: 0x00000000003627e0

    RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000

    RSP: 0xffffff81f96d3f38, RBP: 0xffffff8009c1985e, RSI: 0xffffff800a2eacc0, RDI: 0xffffff800a229d60

    R8:  0x0000000100000000, R9:  0x0000000000000000, R10: 0x0000b764465764f6, R11: 0x0000b76446575a00

    R12: 0x0000b76446575fb1, R13: 0x0000b764465b7bb1, R14: 0xffffff800a2d69e8, R15: 0xffffff81f96d3f40

    RFL: 0x0000000000010096, RIP: 0xffffff81e8565000, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff81e8565000, Error code: 0x0000000000000011, Fault CPU: 0x3 Kernel NX fault

     

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff81f96d3be0 : 0xffffff8009b2bda1

    0xffffff81f96d3c60 : 0xffffff8009c17cc2

    0xffffff81f96d3e20 : 0xffffff8009c34b73

    0xffffff81f96d3e40 : 0xffffff81e8565000

    Unaligned frame

    Backtrace terminated-invalid frame pointer 0xffffff8009c1985e

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    14D136

     

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x0000000009800000

    Kernel text base: 0xffffff8009a00000

    __HIB  text base: 0xffffff8009900000

    System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

     

     

    System uptime in nanoseconds: 201641308193850

    last loaded kext at 194871822175708: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7f8c260000, size 36864)

    last unloaded kext at 195071345742249: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8c1fa000, size 16384)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.1

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleHDA 272.18

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleIntelBDWGraphics 10.0.6

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleCameraInterface 5.33.0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.driver.AppleUSBCardReader 3.5.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleTopCaseHIDEventDriver 67

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.AppleGraphicsControl 3.10.22

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.20.7

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleHIDKeyboard 176.2

    com.apple.driver.AppleHSSPIHIDDriver 41.3

    com.apple.driver.AppleMultitouchDriver 263.9.1

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleHSSPISupport 41.3

    com.apple.driver.AppleIntelLpssSpiController 2.0.56

    com.apple.driver.AppleIntelLpssGspi 2.0.56

    com.apple.driver.AppleIntelLpssDmac 2.0.56

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2015 7:18 AM in response to dmathews22
    Level 10 (208,044 points)
    Applications
    Jul 7, 2015 7:18 AM in response to dmathews22

    That kind of panic is likely caused by a fault in the wireless module, the logic board, or the startup drive. You're still under warranty protection. I can't help with customer-service issues.