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User profile for user: Jack McCarlie
Jack McCarlie Author
User level: Level 1
0 points

Macbook Air randomly restarts

Hello,


So my Macbook Air has done this a few times now, but today has done it twice so it's really starting to bug me. I will be working, and everything is fine, then all of a sudden for no reason what so ever the Macbook restarts it self. When it restarts I get a grey screen with "Your computer restarted because of a problem. Press a key or wait a few seconds to continue starting up.", and then when I log in I get the option to report the problem to apple. Problem details report below.


Can anybody help me work out why this keeps happening? Thanks!


Anonymous UUID: C2557BC5-BB54-131F-EC1F-D435AAEAD959



Tue Jul 7 10:28:39 2015



*** Panic Report ***

panic(cpu 0 caller 0xffffff8001617cc2): Kernel trap at 0xffffff800160b6c7, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x000000015cd4803b, CR4: 0x00000000001626e0

RAX: 0xffffff800e0f6d00, RBX: 0x0000000000007fff, RCX: 0x0000000000000001, RDX: 0x0000000000000000

RSP: 0xffffff809a713a90, RBP: 0xffffff809a713a90, RSI: 0x0000000000000028, RDI: 0x0000000000000000

R8: 0xffffff800e0f6d00, R9: 0xffffff809a713af8, R10: 0xffffff7f82664536, R11: 0x0000000000000000

R12: 0xffffff800f231de0, R13: 0x0000000000000000, R14: 0xffffff809a713af0, R15: 0xffffff800e0f6d00

RFL: 0x0000000000010246, RIP: 0xffffff800160b6c7, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff809a713740 : 0xffffff800152bda1

0xffffff809a7137c0 : 0xffffff8001617cc2

0xffffff809a713980 : 0xffffff8001634b73

0xffffff809a7139a0 : 0xffffff800160b6c7

0xffffff809a713a90 : 0xffffff7f82664680

0xffffff809a713ad0 : 0xffffff8001aff70c

0xffffff809a713b60 : 0xffffff8001b01863

0xffffff809a713bc0 : 0xffffff8001aff0c3

0xffffff809a713d00 : 0xffffff80015e21e7

0xffffff809a713e10 : 0xffffff800153000c

0xffffff809a713e40 : 0xffffff80015149f3

0xffffff809a713e90 : 0xffffff800152531d

0xffffff809a713f10 : 0xffffff80016031ea

0xffffff809a713fb0 : 0xffffff8001635396

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f82663000->0xffffff7f8269dfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f81d24000



BSD process name corresponding to current thread: WindowServer



Mac OS version:

14D136



Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000001200000

Kernel text base: 0xffffff8001400000

__HIB text base: 0xffffff8001300000

System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)



System uptime in nanoseconds: 5301928602478

last loaded kext at 2612065774721: com.vmware.kext.vmioplug.12.2.4 12.2.4 (addr 0xffffff7f83da6000, size 32768)

last unloaded kext at 2610063494897: com.vmware.kext.vmioplug.12.2.4 12.2.4 (addr 0xffffff7f83d47000, size 24576)

loaded kexts:

com.vmware.kext.vmioplug.12.2.4 12.2.4

com.apple.filesystems.smbfs 3.0.1

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AGPM 110.19.5

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.20.7

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Air (11-inch Mid 2012), OS X Yosemite (10.10.3)

Posted on Jul 7, 2015 2:39 AM

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2 replies
User profile for user: D.Cohen
D.Cohen
User level: Level 6
8,588 points

Jul 7, 2015 2:46 AM in response to Jack McCarlie

Try these steps:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disk and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there:How to Reset NVRAM on your Mac - Apple Support

Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295

Hope this helps!

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Jul 7, 2015 9:33 AM in response to Jack McCarlie

Either update "VMWare" to the current version, or remove it.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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Macbook Air randomly restarts

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