iTunes - "Manage Devices" remove button grayed out

I know this is an old post but I am really struggling. I have been burgled and they have taken 4 iPads, 2 iPhones and a MacAir - all of which are associated with my Apple ID. All devices are offline and I have done the lost mode, erase etc - but I can not remove from my Apple ID as the 'remove' button still greyed out. I have received the funds from my insurance company so been and replaced today but can not connect any to iTunes as already got the limit of 10 - (7 of which I know have no control over) HELP!!!!!!

Wow, thanks Adam. I have had this issue and got no where dealing with apple tech support despite going to a senior advisor. I still had some of the devices but they were erased. I was able to sign it back in to the apple ID and then follow your instructions and "remove this device" under the heading "ITUNES IN THE CLOUD"

Thanks for the help.

Thank you AdamtheGreat, for confirming how frustrating this situation is, but I am still not able to add my new iMac — my main device— to the devices that can access my iCloud library. What makes it even stranger is that one of the buttons was not grey— it was black and I was able to delete it and add a new laptop I bought, but everything else remains grey and inaccessible. I went to the iMac I replaced and completely signed out of iCloud— no luck. I cannot find the Account Settings pane you pointed out in your post on iTunes on my iMac (I did find it on the tablets and phones.

Apple— I just spent a whole lot of money on a new MAcBook and iMac. Adding them to my iCloud iTunes library should not be this hard. Please help!!!!!!!!!!!

Simple Search on Apple Support leads to the appropriate answer:

If you can't click Remove (the button is dimmed), the device that you're trying to remove is connected to your Apple ID. Sign out of the iTunes Store on that device, then try again to remove it.

I'm just wondering if anyone had the brains to call iTunes support and ask them to remove the unwanted devices? One poster said it worked for him and it also worked for me. After it was removed by the agent, it no longer appeares in my iTunes account on my Mac.

The reason is in the text above the list of devices and the dates next to the devices, a device (or computer) can only be removed after it's been associated to the account for 90 days (in theory it should show the number of days until those 90 days have passed) : Manage your associated devices in iTunes - Apple Support

I was under the impression that it only became active after the 90 days had completed - none of mine are recent associations (and despite removing one I can't it re-associate even with redownloading past purchases) so I can't see what shows for me if it's less than 90 days

Adam,

I have the same issue for 2 devices, an iPhone that I have now sold and interestingly my primary iMac - the one I am viewing the account details on - which also has its remove button greyed out. I therefore have 2 additional questions for anyone able to advise on this issue. 1. Is the iMac remove button greyed out because that is the device that I am currently using? I.e you can't remove the device that is currently logged in. 2. Given that I have sold the iPhone that is now trapped on my devices list and went to great lengths to delete and purge all data from it I am intrigued to find out whether this represents a real vulnerability to my account or is just an annoying artefact. A final piece of information, whilst purging the iPhone I did need to briefly log into my iTunes account before logging back out - I wonder if this initiated the 90 day timer and therefore trapped this device on the list in perpetuity. The associated date is consistent with this theory.

Same problem here with an iPod Touch I returned to Apple (swapping for the latest version). I reset the iPod to factory but it still appears as a device in my iTunes account. Unfortunately all my devices are greyed out, thus this one cannot be removed since it is not in my possession. E-mailed Apple Support, but thus far received the boilerplate. see where it goes.

Just spoke to a Sr. Apple Advisor. Apple did make changes to the system and removal from iTunes is in the device. According to him the iTune management of devices will be phased out. "Rouge" devices (such as my replaced iPod) will eventually fall off the system, I assume due to inactivity. Interesting that the two advisors I dealt with (one on email and the first one on the phone) were fairly clueless about the change.

In my case I have just found that there is a Mac(andrew Mac) associated with my iTunes account and I have no idea who andrew is. Its been there since 26 January 2015! However the remove button is greyed out so I cannot remove him nor can I do it through the device as Adam suggests because I don't have it!

Any suggestions?

Cheers