-
All replies
-
Helpful answers
-
Jul 7, 2015 4:47 AM in response to musKITby musKIT,... In addition it seem's that after shutting down App store in disappointment my Activity monitor shows 99.9% CPU usage on a process named -
"softwareupdated" and my hard drive had gained 2GB from somewhere... I hope this helps and Im not over-complicating the mater. Thanks
-
Jul 7, 2015 9:51 AM in response to musKITby Linc Davis,This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders/zz
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
-
Jul 7, 2015 7:53 PM in response to Linc Davisby musKIT,Linc, after follwing your exact instructions, my mac will no longer boot... it just hangs after half loading on the white screen. I have no idea why and I am competley stuck, I have tried everything, ive even re-intalled yosemite .. same thing happends. Im at a loss and Im desperate for any ideas at this point just to get my system running again. even if it means i have to loose my files.. please help mate
-
Jul 7, 2015 8:20 PM in response to musKITby Linc Davis,You're in no danger of losing anything if you followed the instructions. The first step was to back up. Did you do that?
-
Jul 8, 2015 4:58 AM in response to musKITby musKIT,No, i have no backup.. and just the screen hang... All I can do is safari / disk utility and re- install yoseite (tried that). What is the best thing to do from here.. sorry to keep bothering you Linc, just Im sure you understand my mac means alot to me and I appreciate your help
-
Jul 8, 2015 4:59 AM in response to Linc Davisby musKIT,No, i have no backup.. and just the screen hang... All I can do is safari / disk utility and re- install yoseite (tried that). What is the best thing to do from here.. sorry to keep bothering you Linc, just Im sure you understand my mac means alot to me and I appreciate your help
-
Jul 8, 2015 8:05 AM in response to musKITby Linc Davis,You didn't follow my instructions, and as a result you're in danger of losing data. I'm not comfortable making any other suggestions. Click the Support link at the top of this page, or make a "Genius" appointment at an Apple Store. Good luck.
-
Jul 8, 2015 9:19 AM in response to Linc Davisby musKIT,Thanks tho Linc... I really appreciate your time...
I dont mind loosing any data as all my media is on a seperate drive.. Honestly, please tell me I want to do a FULL clean install I have the instructions and not much choice providing I do Eveything right shouldnt that work?
-
Jul 8, 2015 1:19 PM in response to musKITby Linc Davis,Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.
Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.
When you restart, you'll be prompted to go through the initial setup process. That’s when you transfer the data from a backup.
Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.
After that, run Software Update.
If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem. I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.
Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.
Never install any third-party software unless you know how to uninstall it.