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Application store update not working / freezing - 2015

I like to keep my app's up to date on my iMac with Yosemite but I am having trouble with the update bar just spinning on the left top menu. I click update and nothing happens, its just spinning.


Ive tried to do sudo from terminal to search for updates and install and that just did't seem to do anything either..

I Also used this command line in desperation..


rm -rf ~/Library/Caches/com.apple.SoftwareUpdate/


Should I just delete the appropriate .plists I dont know where they are ... HELP PLEASE somebody??

iMac, OS X Mavericks (10.9.1), 8 Gig, 2,5 Ghz

Posted on Jul 7, 2015 4:40 AM

Reply
9 replies

Jul 7, 2015 9:51 AM in response to musKIT

This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Jul 7, 2015 7:53 PM in response to Linc Davis

Linc, after follwing your exact instructions, my mac will no longer boot... it just hangs after half loading on the white screen. I have no idea why and I am competley stuck, I have tried everything, ive even re-intalled yosemite .. same thing happends. Im at a loss and Im desperate for any ideas at this point just to get my system running again. even if it means i have to loose my files.. please help mate

Jul 8, 2015 1:19 PM in response to musKIT

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

When you restart, you'll be prompted to go through the initial setup process. That’s when you transfer the data from a backup.

Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

After that, run Software Update.

If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem. I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.

Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

Never install any third-party software unless you know how to uninstall it.

Application store update not working / freezing - 2015

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