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i have osx 10.10.3, app store hangs installing 10.10.4

installing app updates does not work and hangs app store

MacBook Air, OS X Yosemite (10.10.3)

Posted on Jul 7, 2015 7:17 AM

Reply
2 replies

Jul 7, 2015 12:53 PM in response to Billy Max

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jul 7, 2015 9:04 PM in response to Linc Davis

Hi,

I did as you suggested, clicked on the appstore.log line and got this text in response.


Thanks,



--------------------------------------------------------- Begin --



System Version 10.8.5 (Build 12F45)

"storeagent" Version ? (?)



-------------------------------------------------------------------

10/27/13 15:13:47.750 CKSoftwareMap: waitUntilMapIsLoadedAndPerformBlock:onDispatchQueue: timed out waiting for mdSemaphore

10/27/13 15:13:57.760 CKSoftwareMap: productForItemIdentifier:waitUntilMapIsLoaded: timed out waiting for mdSemaphore

10/27/13 15:14:07.767 CKSoftwareMap: _productPathToUpgradeForBundleIdentifier:versionNumber:sync: timed out waiting for mdSemaphore

10/27/13 15:37:52.934 CKSoftwareMap: updateRequestBodyData:includeInstalledApps:includeBundledApps:conditionally:had UnadoptedApps:waitUntilMapIsLoaded: timed out waiting for mdSemaphore







--------------------------------------------------------- Begin --



System Version 10.8.5 (Build 12F45)

"storeagent" Version ? (?)



-------------------------------------------------------------------

11/23/13 08:54:14.982 CKSoftwareMap: waitUntilMapIsLoadedAndPerformBlock:onDispatchQueue: timed out waiting for mdSemaphore

11/23/13 08:54:24.995 CKSoftwareMap: productForItemIdentifier:waitUntilMapIsLoaded: timed out waiting for mdSemaphore

11/23/13 08:54:35.009 CKSoftwareMap: _productPathToUpgradeForBundleIdentifier:versionNumber:sync: timed out waiting for mdSemaphore

i have osx 10.10.3, app store hangs installing 10.10.4

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