Since I have cancelled the software update yesterday, my app store is not working. My laptop is unable to shut down and it hangs with other apps. If I try to open Application to update the software now, it shows blank page. What to do?
MacBook Pro
You can shut down your Mac by holding down the power button until the screen goes black.
If after you restart your still have problems, restore your Mac using OS X Recovery.
I did shut down holding the power button, it shuts down with a flash(not a smooth shut down screen). Will my data be safe if I restore Mac or I need to take backup first?
You should always make a backup, even for minor issues, but especially for something as drastic as restoring OS X!
Recovery should just install OS X and leave the data as is. Unless you need to erase the drive and start over fresh.
Mac mini, OS X Yosemite 10.10.4; Apple Watch, 38 mm silver AL, watchOS 1.0.1; iPad Air 2 & iPhone 6+, iOS 8.4
I haven't set up the time machine. Is there any other way-out to restore OS X by not using time machine option. Kindly help!!!
There are apps that you could use to clone your HDD to an ext HDD; Carbon Copy Cloner comes to mind.
My app store is not working
so hw can i download app to clone HDD
I had this exact same problem and solved it by doing the following:
1) Open terminal ( you can do this using command + space and typing terminal into the spotlight search)
2) run the following command:
sudo mv /Volumes/Macintosh\ HD/Library/Updates /Volumes/Macintosh\ HD/Library/Updates_bk
This creates a backup of your Updates directory which contains a corrupted file and breaks your app store. Since the app store can no longer find the Updates directory it is forced to create a new clean one. You could also just remove the directory but it's better to keep a backup in my opinion.
3) restart computer
Hope this helps!
Jcrowe206 - Your suggestion worked great! Thanks... Interpreet20- this takes very little time to do and as Jcrowe206 mentioned your system does recognize the software previously updated and will show it again after this process has been done.
Thanks for your suggestion.. But I called Apple support and they guided me to solve the issue. I ll tell you the steps I followed:
Start the laptop and press SHIFT key, hold it until you see the apple logo. Your laptop will start in safe mode. It will be bit slow but that's ok. Now open the app store and download the software.
In my laptop there was some 3rd party app/software which was creating the problem and freezing the app store. By updating the software in the safe mode helped to resolve the issue in my case. Moreover, I was having iMovie update which was creating the problem. So they asked to delete it, as I was not using it.
Hope that helps
Thank you! It was simple and easy with your instructions!
This helped me, thanks alot!!!
App store not working
