Slow, nearly unusable, MacBook Pro (EtreCheck findings)

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Level 1

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Slow, nearly unusable, MacBook Pro (EtreCheck findings)

Problem description:

MacBookPro has always run a little slow, but it now runs so slow, I can hardly use it. It is especially prevalent while on internet and involving Flash Player.

EtreCheck version: 2.2 (132)

Report generated 7/7/15, 12:18 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 529 - SN = W03204QZAD3LC

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 11:29:22

Disk Information: ℹ️

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (305.34 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Problem System Launch Agents: ℹ️

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.spindump_agent.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

14 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.sandboxd.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.spindump.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] org.cups.cupsd.plist

12 processes killed due to memory pressure

Launch Agents: ℹ️

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

[running] com.google.keystone.agent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.google.keystone.daemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.cloud-player.plist [Click for support]

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Safari Extensions: ℹ️

Evernote Web Clipper

Pin It Button

Buffer

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 193.54 GB

Destinations:

Expansion Drive [Local]

Total size: 499.76 GB

Total number of backups: 28

Oldest backup: 2014-01-06 22:55:18 +0000

Last backup: 2015-06-27 20:32:30 +0000

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 193.54 GB X 3)

Top Processes by CPU: ℹ️

92% Google Chrome Helper(14)

3% WindowServer

0% taskgated

0% SpotlightNetHelper

Top Processes by Memory: ℹ️

2.37 GB Google Chrome Helper(14)

480 MB kernel_task

98 MB Google Chrome

37 MB mdworker(5)

20 MB UserEventAgent(2)

Virtual Memory Information: ℹ️

15 MB Free RAM

3.98 GB Used RAM

2.03 GB Swap Used

Diagnostics Information: ℹ️

Jul 7, 2015, 12:43:15 AM Self test - passed

MacBook Pro (13-inch Mid 2012)

Posted on Jul 7, 2015 10:28 AM

Reply

Answer 1

Best reply

lllaass

Level 10

210,411 points

Jul 7, 2015 10:40 AM in response to Amyarrows

More memory will help. 4 GB is really not enough.

12 processes killed due to memory pressure

This place has good memory

http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_160 0MHz_SDRAM

Also try using another browser. Chrome can hog CPU like yours is

92% Google Chrome Helper(14)

Or at least periodically close and reopen Chrome

Reply

Answer 2

The hatter

Level 9

60,980 points

Jul 7, 2015 10:56 AM in response to lllaass

While you have it open to upgrade and max out memory, consider replacing 500GB hdd with SSD. That too will help 4 year old system last longer. SSD and SATA III were just getting started in MacBook Pro (with lots of issues at the time). Nothing can be done with Intel 4000 but it does rely on RAM and the more there is then more for video as shared system memory.

Reply

Answer 3

Linc Davis

Level 10

209,541 points

Jul 7, 2015 3:49 PM in response to Amyarrows

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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