Commfire
Level 1 (0 points)

Q: email not working after 8.4 update

After the update 8.4 was installed on iPhone 6, I can not send any emails using either outlook or a pop3 account. I can receive on my pop3 account but cant send anything.

 

I have checked settings all are correct

iPhone 6, iOS 8.4

Posted on Jul 7, 2015 12:12 PM

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Commfire

Q: email not working after 8.4 update

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  • by pedro d,

    pedro d pedro d Jul 9, 2015 10:13 AM in response to Commfire
    Community Specialists
    Jul 9, 2015 10:13 AM in response to Commfire

    Hello there, Commfire.

     

     

     

    Good job so far in verifying your setting to be correct was a good initial step. When unable to send email messages from your iOS device, the following Knowledge Base article offers up some additional steps to troubleshoot your mail issue further:

     

     

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

     

     

    First steps

    Follow these steps first:

    1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
    2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
    3. Check your email settings.
    4. Restart your iOS device.
    5. Remove the affected email account from your device with these steps: 
      1. Tap Settings > Mail, Contacts, Calendars.
      2. Tap the email account.
      3. Tap Delete Account.
      4. Add your account again.

    If you still need help and you get an error message

    Find the error message below and follow the steps.

     

     

     

    Thanks for participating in Apple Support Communities.

     

     

     

    Kind Regards,

     

    Pedro.