yowwwwie

Q: CD won't display, keeps rejecting disc

I just got my medical records on a CD but it won't recognize that it's been inserted into machine. Keeps spitting it out in a minute. I haven't used CD player in awhile. So it may have been a problem that I didn't know about. I am not sure that the CD is ok since it came through the mail. Are there any steps I can take to see what the problem is? Thanks in advance.

MacBook, OS X Mountain Lion (10.8.4)

Posted on Jul 7, 2015 12:49 PM

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Q: CD won't display, keeps rejecting disc

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  • by pedro d,

    pedro d pedro d Jul 9, 2015 11:25 AM in response to yowwwwie
    Community Specialists
    Jul 9, 2015 11:25 AM in response to yowwwwie

    Hello there, yowwwwie.

     

    It sounds like your Mac is accepting the disc you received, but it doesn't seem to mount and ejects the disk. When experiencing issues with disc playback, the following Knowledge Base article offers some great troubleshooting steps:

     

    Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

     

    Check your disc

    Before troubleshooting, first confirm the discs you are using will work with your computer. Inserting a non-standard sized or shaped disc into a drive that is not designed to accommodate it may damage the drive. Use of such discs is not supported and any damage caused will not be covered under your Apple warranty or applicable extended service contract. The slot loading drives used in Apple computers work with only standard 120 mm round discs.

    Standard 120 mm round disc:

    Specific troubleshooting

    Below are several possible symptoms you may see. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media. Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged. Inspection should include the inner ring of the disc which should be smooth and burr free. A disc with physical defects may become stuck in or cause damage to the drive.

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards,

    Pedro.