Cannot Turn iPod Passcode Off

Question

Cannot Turn iPod Passcode Off

Hi!

I have recently been having a problem... On my iPod Touch Fifth Generation, the ability to "Turn Passcode Off" is greyed out, along with the "Simple Passcode" switch, and the "Erase Data" switch. This means I cannot use any of these three functions. And finally, when I am creating my passcode, it will not allow a passcode under 6 characters. I am at a loss as to how to fix this, and I fear the only way will be to do a factory reset, which would suck. If that is the only solution, then does someone know if this problem will be solved anyway in ios9? So...

How do I fix this?!?!?!?!

Thanks everybody!!!!!!!

iPod touch, iOS 8.1.2, Fifth Generation

Posted on Jul 7, 2015 1:42 PM

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Answer 1

Best reply

ChrisVeilleux Author

Level 1

5 points

Jul 7, 2015 1:47 PM in response to ChrisVeilleux

Wow. I just solved my own problem! Haha, I will post the solution here just in case anyone else goes looking for the solution.

I was signed in to Mail with an Exchange account, but once I removed this account from mail, all of the greyed out buttons returned and my iPod is thankfully back to normal!

Sorry to waste your time everybody 😉

Thanks, Chris.

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Answer 2

lllaass

Level 10

210,411 points

Jul 7, 2015 1:48 PM in response to ChrisVeilleux

Do you have any Restrictions set? Settings>General>Restrictions?

Forgotten RESTRICTIONS Passcode

- Place the iOS device in Recovery Mode and restore via iTunes. For how to restore: iTunes: Restoring iOS software

You have to either:

- Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.

- Restore to factory settings/new iPod

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Answer 3

Jul 7, 2015 1:51 PM in response to lllaass

Thank you for your reply, I'm sorry to have made you type out a response when just minutes later I found my own solution!!! Sorry again, and thanks for your reply!!!

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