Lord of the Rings Online: Problem Installing
Hi --
I'm installing LOTRO on my MacBook. Using the Happy Cloud installer.
All 20 GB have downloaded. When I double click the LOTRO Installer,
it brings up the 1st screen (with the Game Ready button), and then automatically
the 2nd screen (with the Community Acct Support buttons along the top).
A bunch of really quick downloads go fine (Screenshots #1-9 and others), and then
it says,
"update error occurred: request could not be sent."
Then a 60 second retry countdown.
Then the same error again in an endless loop.
One of the many help documents I've looked at suggested running EtreCheck -- results below.
Any ideas? Please help. (Some think its a connectivity error but I don't see how it could be --
I've downloaded 20GB successfully and so much has gone thru -- I don't know why its
hanging 90% of the way in....)
--Prahas
EtreCheck version: 2.2 (132)
Report generated 7/7/15 1:13 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook (13-inch, Mid 2010) (Technical Specifications)
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 183 - SN = 9G1240QLEE1MA
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.8.5 (12F45) - Time since boot: 22:25:23
Disk Information: ℹ️
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 485.00 GB (75.68 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
eDrive (disk0s4) /Volumes/eDrive : 14.11 GB (8.13 GB free)
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
/Library/Application Support/Symantec/Protector
[not loaded] com.symantec.kext.protector.panther (1.0f5) [Click for support]
[not loaded] com.symantec.kext.protector.tigerplus (1.0f5) [Click for support]
/Library/StartupItems/SymAutoProtect
[not loaded] com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.smarttech.iokit.SMARTBoard (11) [Click for support]
[not loaded] com.tectona.driver.PL2303 (1.3.0) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
Startup Items: ℹ️
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
SMC: Path: /Library/StartupItems/SMC
SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
SymProtector: Path: /Library/StartupItems/SymProtector
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist [Click for details]
Problem System Launch Daemons: ℹ️
[failed] com.apple.wdhelper.plist [Click for details]
[running] com.seagate.TBDecorator.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.smarttech.boardservice.plist [Click for support]
[running] com.smarttech.SBWDKService.plist [Click for support]
[running] com.symantec.quickmenu.application.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.crashplan.engine.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
KeyRemap4MacBook_launchd UNKNOWN Hidden (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
CrashPlan menu bar UNKNOWN (missing value)
Thyme Application (/Applications/Thyme.app)
CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Dropbox Application (/Applications/Dropbox.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 12.0.2r122 - SDK 10.6 [Click for support]
Unity Web Player: Version: UnityPlayer version 4.1.5f1 [Click for support]
AdobeExManDetect: Version: AdobeExManDetect 1.0.0.0 - SDK 10.7 [Click for support]
Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.1
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.3.5 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 25 Check version
User internet Plug-ins: ℹ️
Aspera Web 3.5.2.95060: Version: Unknown - SDK 10.9 [Click for support]
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
Perian [Click for support]
Seagate Dashboard for Mac OSX [Click for support]
SMART Board [Click for support]
SymAutoProtect
Symantec\nQuickMenu [Click for support]
YAMAHA-USBMIDIPatch [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 485.00 GB Disk used: 409.32 GB
Destinations:
My Passport for Mac [Local]
Total size: 600.00 GB
Total number of backups: 3
Oldest backup: 2014-07-17 23:03:02 +0000
Last backup: 2014-07-28 21:26:34 +0000
Size of backup disk: Too small
Backup size 600.00 GB < (Disk used 409.32 GB X 3)
Top Processes by CPU: ℹ️
22% mds
2% WindowServer
0% The Happy Cloud
0% apsd
0% hidd
Top Processes by Memory: ℹ️
119 MB The Happy Cloud
106 MB CrashPlanService
74 MB Dropbox
70 MB Finder
45 MB Dock
Virtual Memory Information: ℹ️
1.40 GB Free RAM
2.60 GB Used RAM
72 MB Swap Used
Diagnostics Information: ℹ️
Jul 6, 2015, 02:47:17 PM Self test - passed
MacBook, OS X Mountain Lion (10.8.5)