Play button doesn't work in itunes

it stays firmly stuck to the left!

sometimes that is a symptom of a damaged QuickTime. (itunes uses QuickTime for audio and video playback.)

so let's try swapping out your QuickTime.

head into your Add/Remove programs. uninstall QuickTime.

Next, we’ll manually remove leftover program files and folders.

1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

2. In My Computer, open Local Disk.

3. Open Program Files.

4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

5. Navigate to C:\Windows\system32\.

6. Remove the files QuickTime.qts and QuicktimeVR.qtx.

7. Restart your computer.

next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.

switch off antivirus and antispyware applications prior to the repair install.

go into Add/Remove and select itunes. click "Change" and then click "Repair".

if the repair install goes through okay, restart the PC and try launching itunes again. does it play properly now?

does the little diamond shaped thingy move to the right when you try to play? or does it stay firmly stuck to the left?

🙂 excellent news. glad you're up and running again.

I am on work pc will i need to reboot the pc or can i do everything with out that step?

replying to Tom

I am on work pc will i need to reboot the pc or can i do everything with out that step?

it's preferable to reboot. for example, repair installs tend to work better after a reboot, and it's a way of shutting down any "uninstallation" processes that might be "stuck on" and might interfere with the subsequent repair install. so it covers a few bases with possible installation problems.

but it's probably still worth a try without the reboot, if the reboot isn't an option for you.