Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Reinstall Yosemite OS X Utilities and don't erase files

I have my MacBook Pro (2012) with OS X Yosemite, but suddenly when I turned on today, just appeared OS X Utilities with 4 options.

- Restore from Time Machine

- Reinstall OS X

-Get Help Online

- Disk Utility

So, I try to reinstall the OS X but this message appeared: "This is not a supported method of installing the operating system, please Run install OS X 10.10.app that you downloaded frome the App Store".User uploaded file

What can I do to fix this problem an do not lose my files. I Need HelpUser uploaded file

MacBook Pro, OS X Yosemite (10.10.3), Modell 2012

Posted on Jul 7, 2015 2:28 PM

Reply
1 reply

Jul 7, 2015 2:34 PM in response to Dansito8

Try:


Reinstalling OS X Without Erasing the Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Reinstalling OS X Without Erasing the Drive


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.


If you have problems with the HDD, then most likely it has failed and will need to be replaced or at the very least erased before you can install OS X.


Reinstall OS X: Select Reinstall OS X and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


Alternatively, see:


Reinstall OS X Without Erasing the Drive


Choose the version you have installed now:


OS X Yosemite- Reinstall OS X

OS X Mavericks- Reinstall OS X

OS X Mountain Lion- Reinstall OS X

OS X Lion- Reinstall Mac OS X


Note: You will need an active Internet connection. I suggest using Ethernet

if possible because it is three times faster than wireless.

Reinstall Yosemite OS X Utilities and don't erase files

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.