HT204161: Frequently asked questions about Apple ID

Learn about Frequently asked questions about Apple ID
KyWildcat1970
Level 1 (0 points)
iPhone

Q: App update wants spouse's password, not mine

When I update an app that I got in App Store most update just fine. Some apps have recently began to ask for a password, but with my partner's ID, not mine. How do I fix this?


We used the same computer to back up our old iPhones and to set up our new iPhone 6+, but we have never used our IDs on each other's phones. Her updates don't ask for my ID. If I delete the app that asks for her password, then reinstall it, then I have no issues. I would just like to resume normal app updates.

 

ON another note, I've had to call Apple a couple of times because I had issues restoring my new phone with the backup of my old one. of 4 calls, 2 men hung up on me, but the two women were phenomenal!!

Thanks Apple!!


Tammie

iPhone 6 Plus, iOS 8.4

Posted on Jul 7, 2015 4:03 PM

Close
KyWildcat1970

Q: App update wants spouse's password, not mine

  • All replies
  • Helpful answers

  • by Niel,

    Niel Niel Jul 7, 2015 4:06 PM in response to KyWildcat1970
    Level 10 (312,731 points)
    Mac OS X
    Jul 7, 2015 4:06 PM in response to KyWildcat1970

    By deleting and redownloading them; they have her Apple ID stored inside them.

     

    (129880)

  • by Kappy,

    Kappy Kappy Jul 7, 2015 4:07 PM in response to KyWildcat1970
    Level 10 (271,064 points)
    Desktops
    Jul 7, 2015 4:07 PM in response to KyWildcat1970

    You can't. Apparently, those apps were purchased using your partner's Apple ID instead of yours. You will need to use that Apple ID in order to update those apps. Sign out then sign back in with your partner's Apple ID, then update those apps.

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 4:18 PM in response to Kappy
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 4:18 PM in response to Kappy

    Those apps were NOT purchased with her ID or password. this only happened in the past few weeks after we got new iPhones. We've NEVER used each other's IDs or passwords.

     

    We've eve never even used each other's phones!! So, your assumption is incorrect that I bought apps with her ID.

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 4:21 PM in response to Niel
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 4:21 PM in response to Niel

    AAny idea why they'd have her ID associated with them? I got those apps 3 iPhones ago. I don't even know her password.

     

    COuld it it be because we used the same computer to back up our old phones, before restoring the backup to the new phone?

  • by Brunofresco,

    Brunofresco Brunofresco Jul 7, 2015 4:24 PM in response to KyWildcat1970
    Level 1 (5 points)
    Jul 7, 2015 4:24 PM in response to KyWildcat1970

    you have that problem because you downloaded them with your spouse apple id account if u want that the password question never comes back you need to delete these apps and download again the apps you deleted with your account.

  • by Kappy,

    Kappy Kappy Jul 7, 2015 4:25 PM in response to KyWildcat1970
    Level 10 (271,064 points)
    Desktops
    Jul 7, 2015 4:25 PM in response to KyWildcat1970

    If you use the same computer with both phones, then see the following:

     

    Using More than One iDevice on the Same Computer

     

    This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.

     

    On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.

     

    Start by transferring the new device(s) to a new account along with all your data.  Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.

     

    If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.

     

    Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted.  Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.

     

    Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.

     

    Note: The essence of the above was created by user, randers4. I

    have made substantial changes to improve readability and syntax.

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 4:29 PM in response to Brunofresco
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 4:29 PM in response to Brunofresco

    iif that were true, we would have had this problem for years. It's only happened the past few weeks...when we got our new iPhones and used the same computer to backup our old phones.

     

    I Have NEVER used her ID to get apps.

     

    I Do wish people would stop telling me that I did something that I didn't do!!

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 4:35 PM in response to Kappy
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 4:35 PM in response to Kappy

    WE did that. We signed into iTunes with our own IDs. she doesn't have any of my apps or music, and I don't have hers.

     

    i NEVER used her ID and, in fact, have had the NBC news app since my first iPhone 3. Right now, it's the NBC app that wants her password.

  • by kb1951,

    kb1951 kb1951 Jul 7, 2015 4:43 PM in response to KyWildcat1970
    Level 5 (5,993 points)
    Jul 7, 2015 4:43 PM in response to KyWildcat1970

    Why you have an app requesting another password we can't answer. The only thing we know from our experience is that an app is permanently tied to the Apple ID and password used to download it. That is why we are saying that somehow you got an app tied to another passcode. So, it is very strange for this situation to occur.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 7, 2015 4:49 PM in response to KyWildcat1970
    Level 8 (37,982 points)
    Mac OS X
    Jul 7, 2015 4:49 PM in response to KyWildcat1970

    There is absolutely no way her Apple ID could be associated with an app unless it was downloaded using the Apple ID. It's impossible. So the only possible conclusion is that the app was downloaded with her Apple ID. If you share an iTunes library and you both downloaded the same app, the one that was downloaded last will be the one in the library. So if you then sync the iTunes library to your phone during an update or restore, if she was the last to download it, you will have her app on your phone, not yours.

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 5:10 PM in response to kb1951
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 5:10 PM in response to kb1951

    That's my point. We both know how odd this is. We both knowiTunes and how to back up/restore, etc. that's why I asked the question...to see if anybody could come up with something other than the obvious reason why this has happened.

  • by KyWildcat1970,

    KyWildcat1970 KyWildcat1970 Jul 7, 2015 5:14 PM in response to Lawrence Finch
    Level 1 (0 points)
    iPhone
    Jul 7, 2015 5:14 PM in response to Lawrence Finch

    NNot true, until a couple weeks ago, she used her own computer, but had problems and used mine. We have the same NBC news app...and have since the iPhone 3.

     

    I Downloaded that app with my OWN ID years ago.

     

    we may have used the same computer a few weeks ago, but we both signed in with our own IDs....otherwise, she'd have all my music on her phone, and she doesn't.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 7, 2015 5:50 PM in response to KyWildcat1970
    Level 8 (37,982 points)
    Mac OS X
    Jul 7, 2015 5:50 PM in response to KyWildcat1970

    It just can't happen. Apps do not change owners.

     

    Open iTunes. Log in to your wife's account (or have her do it). Under "Purchase history" search and you will find the app. You may have to page through looking, as there is no search function.

     

    Also, click on the "A" for apps in iTunes. Click on My Apps. Find the app. Right click on it and choose Get Info. Click on File. It will display the Apple ID of the person who downloaded it.

     

    Repeat both steps with your account.