No iPhone icon in iTunes

Question

Level 1

8 points

No iPhone icon in iTunes

I just updated my iPhone 6 to 8.4 and my macbook pro 13' (no retina) to the newest OS. The new iTunes was also updated and now when I plug my phone (as well as I have tried various other devices, ports, cords), no device icon shows up (suppose to be to the right of the three dots). I have tried all the steps found in this link

https://support.apple.com/en-ca/HT204095

I've done a hard reset on my phone, and reinstalled iTunes from the apple website. I also contacted apple support and the senior advisor hasn't replied. I'm really stuck on what the issue is and wondering if it is a software issue. Any help would be appreciated!

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Jul 7, 2015 4:01 PM

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Answer 1

jeshiihu Author

Level 1

8 points

Jul 7, 2015 6:20 PM in response to jeshiihu

I would also like to say that the iPhone does not seem to be detected in Photos, iMovie, image capture, etc

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Answer 2

sooby

Level 1

10 points

Jul 7, 2015 6:39 PM in response to jeshiihu

Same problem, just updated all devices MacBook, iPhone 6 and mini iPad and now iTunes on MacBook does not recognise iPhone or iPad.

I have done every thing that has been suggested i cant synch via wifi as all instructions indicate i need to turn it on via iTunes McBook which I cant do cos its not recognised.

Seriously regret updating as it was all working before.

Regards Soobs

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Answer 3

sooby

Level 1

10 points

Jul 7, 2015 7:57 PM in response to sooby

I was using a new Belkin USB cable, I tried with 3 year old falling apart Apple USB cable and hey presto iTunes recognises all devices. Sneaky Apple.

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Answer 4

jeshiihu Author

Level 1

8 points

Jul 7, 2015 8:13 PM in response to sooby

OMG I'm actually laughing at how this actually worked. I had to use an old coord used for iPads/iphone 4 and older, with an adapter to for the new iPhone 5-6 NOW IT WORKS! I tried various USB cables from apple as well as a different brand one but only the combo of the old cable and adapt worked. Thanks so much!!! Also if apple could fix that it would be very much appreciated.

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