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how do you move the mail application to the trash

how do you move the mail application to the trash

iMac

Posted on Jul 7, 2015 6:00 PM

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12 replies

Jul 7, 2015 8:59 PM in response to Cooper1111

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jul 7, 2015 9:38 PM in response to Cooper1111

The new version of Mail stores its database in a different format than the old one, so the database has to be converted before Mail can use it. Sometimes the conversion fails because the old database is corrupt.

If you know that you have IMAP or Exchange mail accounts only

The easy way to recover is to discard the old database and start afresh. You can do that without losing any messages, provided that:

☞ All your incoming mail accounts are on an IMAP or Exchange server

☞ You store sent messages on the server

☞ You don't have any "On My Mac" mailboxes

Most well-known independent mail services such as iCloud and Gmail are based on IMAP. On the other hand, ISP-hosted mail services almost always use POP. If your ISP is one of your mail service providers (or the only one), you probably can't use this procedure. See the section below in that case.

If you know that the conditions above are satisfied, continue as follows.

Quit Mail if it's running. Back up all data.

Open the Library folder in your home folder by holding down the option key and selecting

Go Library

from the Finder menu bar. Inside it is a subfolder named "Mail." Move that folder to the Desktop. You're not moving the Mail application; you're moving a folder named "Mail."

Open the Internet Accounts pane in System Preferences and recreate your mail accounts other than iCloud with the same settings as before. To recreate an iCloud mail account, all you have to do is open the iCloud preference pane and check the box marked Mail.

Launch Mail. If all goes well, your mailboxes should be restored automatically. The messages will be downloaded from the servers, so it may take a long time if you have very large mailboxes. Some people have mailboxes in the gigabyte range, and that may be a problem if your bandwidth usage is metered.

If the mailboxes are created successfully, you can delete the folder you moved to the Desktop. You may have to recreate your Mail rules, signatures, and custom stationery. If it's very important to you not to have to do all that, ask for instructions before deleting the folder.

If you have POP or "On My Mac" mailboxes, or if you don't know what you have

This discussion is a good example of how to recover from the error. Some details, such as the names of mailboxes, will be different in your case, but the technique should be the same.

how do you move the mail application to the trash

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