Unknown Error (1417)

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Level 1

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Unknown Error (1417)

When I try to update my 5th gen ipod to version 1.2, after a period of time the updating stops and I get "unable to update - unknown error (1417). Can anyone help?

IPOD, Windows XP, AMD XP 1700

Posted on Oct 29, 2006 2:32 PM

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Answer 1

Oct 29, 2006 7:20 PM in response to Pint

I have the same exact problem. Let me ask you though, are you having a lot of other problems with your ipod? Has it just being doing the craziest stuff lately?

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Answer 2

Jeff Bryan

Level 9

61,807 points

Oct 30, 2006 3:42 AM in response to Pint

http://discussions.apple.com/thread.jspa?threadID=640556&tstart=0

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Answer 3

Pint Author

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Nov 1, 2006 7:45 AM in response to mcclete22

Yes, I converted a music video on iTunes and then transferred it to my iPod. The video picture is great, but there is no sound!?

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Answer 4

Jeff Bryan

Level 9

61,807 points

Nov 1, 2006 7:57 AM in response to Pint

Quicktime, Quicktime Pro and iTunes don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.

See: iPod plays video but not audio.

You need a 3rd party converter to convert the file with both audio and video.

See this for help: Guide to converting video for iPod (Mac/Windows).

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Answer 5

Pint Author

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Nov 1, 2006 8:15 AM in response to Jeff Bryan

Thanks for the link Jeff, the idea there did solve my problem with the updating, but not exactly in the way described! I did not get the message that it was safe to remove the hardware(iPod), but I let things continue and the next thing I know the iPod had successfully updated to 1.2!? Cheers

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