Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

chrismenon Author

Level 1

0 points

is www.appleerrorsecurity.com a scam?

Hi, I was browsing through safari when safari crashed and this popped up

I tried calling the number but it was an invalid number. Then I tried visiting the site and saw this:

So obviously I didn't access the site. But now I'm very confused - do i have a virus in my computer? Or was the pop-up a plot from the hackers to get me to visit their website, which THEN would plant a virus in my computer? Since I didn't go to the website does that mean there is no virus? Really confused, and thanks so much for your time and help!

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Jul 7, 2015 8:24 PM

Reply

Best reply

Level 10

165,615 points

Posted on Jul 7, 2015 8:29 PM

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Then click: Remove All Website Data

Then quit and relaunch Safari.

It's not a virus, but it is a scam. If you see this in the future, do not call the number or visit the website.

Removing website data deletes any related cookies that may have been stored on the hard drive.

Never give a stranger your credit card information. Never allow a stranger access to your Mac.

View in context

3 replies

Best reply

Level 10

165,615 points

Jul 7, 2015 8:29 PM in response to chrismenon

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Then click: Remove All Website Data

Then quit and relaunch Safari.

It's not a virus, but it is a scam. If you see this in the future, do not call the number or visit the website.

Removing website data deletes any related cookies that may have been stored on the hard drive.

Never give a stranger your credit card information. Never allow a stranger access to your Mac.

Reply

Level 10

726,935 points

Jul 7, 2015 8:26 PM in response to chrismenon

1. No.

2. It’s a plot, but not to put a virus in your computer. The scammers are trying to get financial information and access to computers.

3. There is no virus.

(129890)

Reply

Level 10

411,223 points

Jul 7, 2015 8:28 PM in response to chrismenon

Related:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075

Identifying fraudulent "phishing" email - http://support.apple.com/kb/ht4933

Forward attempts to: reportphishing@apple.com

Reply

is www.appleerrorsecurity.com a scam?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up