HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
real4life72
Level 1 (0 points)

Q: Touch ID not working with iOS 8.4 on iPhone 5s

sseems as if this is an issue for seberal people. any fixes yet?

iPhone 5s, iOS 8.4

Posted on Jul 7, 2015 8:18 PM

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real4life72

Q: Touch ID not working with iOS 8.4 on iPhone 5s

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2015 8:20 PM in response to real4life72
    Level 9 (57,056 points)
    iPhone
    Jul 7, 2015 8:20 PM in response to real4life72

    Touch ID works just fine with my iPhone 5s on iOS 8.4. What troubleshooting have you tried? User troubleshooting steps include restart, reset, restore from backup, restore as new. Which ones have you tried? What happens when you attempt to use Touch ID? Have you tried removing a fingerprint and adding a new one?

  • by real4life72,

    real4life72 real4life72 Jul 7, 2015 8:24 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 7, 2015 8:24 PM in response to ChrisJ4203

    tried all but a full reset. guess I'll give that a shot. was hoping to avoid.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2015 8:27 PM in response to real4life72
    Level 9 (57,056 points)
    iPhone
    Jul 7, 2015 8:27 PM in response to real4life72

    No such thing as a full reset. A reset is holding the sleep/wake and home buttons together until you see the Apple Logo and then release. If you are referring to a restore as new (factory) then yes, that is the last resort. So you were unable to add a new fingerprint either? You may need to make an appointment at the Genius Bar of the nearest Apple store, however problems that people have experienced have to do with individual devices, not iOS 8.4.

  • by real4life72,

    real4life72 real4life72 Jul 7, 2015 8:32 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 7, 2015 8:32 PM in response to ChrisJ4203

    Yes I'm referring to a restore using iTunes. I've searched the internet and see that some others are having the issue. I've tried deleting and re-adding fingerprint but no luck. thanks for the replies.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2015 8:47 PM in response to real4life72
    Level 9 (57,056 points)
    iPhone
    Jul 7, 2015 8:47 PM in response to real4life72

    The only restore that will significantly impact you would be a restore as new (factory). The restore as backup, you backup the device first, then restore the backup. However, normally, issues such as this find problem files in the backups. Make sure you have synced your content to supported applications on the computer or cloud service and you will be able to recover most everything. If a restore as new will not fix the problem, then you will need to make the Genius Bar appointment.