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User profile for user: scootroose
scootroose Author
User level: Level 1
0 points

Sluggish performance

Hi there. I have a 2011 Macbook Pro, currently running OS X Maverick. I was told in another forum on this site, that if I provide the following information, that hopefully knowledgable people out there will be able to help me fix the slow performance of my machine.


Problem description:

Sluggish performance


EtreCheck version: 2.2 (132)

Report generated 7/8/15, 12:17 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.


Hardware Information: ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.8 GHz Intel Core i7 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 433 - SN = 9G1371FN2D3MA


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800

Philips 190B 1280 x 1024 @ 60 Hz


System Software: ℹ️

OS X 10.9.5 (13F1077) - Time since boot: 11 days 6:28:32


Disk Information: ℹ️

APPLE HDD HTS541075A9E662 disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 749.30 GB (660.16 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5970H


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

M-Audio Fast Track

CHICONY HP USB Multimedia Keyboard

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

PreSonus Audio AudioBox USB

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] com.motu.driver.FireWireAudio (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.motu.driver.MicroBookAudio (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.motu.driver.PCIAudio (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.motu.driver.USBMidiKext (1.6 64254 - SDK 10.4) [Click for support]


/System/Library/Extensions

[loaded] com.maudio.usb.fasttrack.driver (1.9.2 - SDK 10.6) [Click for support]

[not loaded] com.novationmusic.driver.usb.audio (2.5 - SDK 10.6) [Click for support]

[not loaded] com.presonus.driver.audiobox.vsl.KernelDriver (1.50 - SDK 10.8) [Click for support]

[not loaded] com.presonus.driver.audiobox.vsldsp.KernelDriver (1.50 - SDK 10.8) [Click for support]


Startup Items: ℹ️

M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack

Startup items are obsolete in OS X Yosemite


Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist


Launch Agents: ℹ️

[running] com.motu.MOTULauncher.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TunnelBear Application (/Applications/TunnelBear.app)


Internet Plug-ins: ℹ️

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Unity Web Player: Version: UnityPlayer version 4.6.4f1 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9


Safari Extensions: ℹ️

Searchme Adware! [Click to remove]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

M-AudioFastTrack [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

34% Google Chrome Helper(9)

10% Google Chrome

9% WindowServer

3% systemstatsd

1% spindump


Top Processes by Memory: ℹ️

774 MB Google Chrome Helper(9)

410 MB kernel_task

242 MB systemstats

152 MB Google Chrome

41 MB spindump


Virtual Memory Information: ℹ️

17 MB Free RAM

2.55 GB Used RAM

0 B Swap Used

MacBook Pro (13-inch Late 2011)

Posted on Jul 7, 2015 11:22 PM

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Question marked as Best reply
User profile for user: stevejobsfan0123
stevejobsfan0123
User level: Level 9
54,384 points

Posted on Jul 7, 2015 11:28 PM

Start by remove the "Searchme" adware. Download and run a scan with AdwareMedic: http://adwaremedic.com/index.php.


The best way to remove adware is often the subject of heated debates on these forums. If you feel comfortable running a program, prefer a quicker solution, and don’t want to risk incompletely or incorrectly removing the adware manually, then you should run AdwareMedic as I suggested. If you would rather remove the adware manually because you don’t want to run any programs to solve the problem, then follow Apple’s instructions at https://support.apple.com/en-us/HT203987. Note that this document does not cover all types of adware. If those instructions do not solve the problem, see http://thesafemac.com/arg (from the same author as AdwareMedic).


You will probably hear others’ opinions about whether you should run a program or remove the adware manually. AdwareMedic gets my vote, but don’t let that, or anyone else’s opinions sway you one way or the other.


-------------------------------------------------------------------------------- --------------


Next, switch from Google Chrome to another browser, if possible. Chrome is a well-known resource hog, and as you can see from the EtreCheck report you posted, it is using the most CPU and memory out of all the processes that are running. If you are going to continue to run Chrome or other applications that use up a lot of memory, you should consider upgrading the RAM from 4GB to at least 8GB. One good vendor to buy RAM from is OWC (http://eshop.macsales.com).

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4 replies
Question marked as Best reply
User profile for user: stevejobsfan0123
stevejobsfan0123
User level: Level 9
54,384 points

Jul 7, 2015 11:28 PM in response to scootroose

Start by remove the "Searchme" adware. Download and run a scan with AdwareMedic: http://adwaremedic.com/index.php.


The best way to remove adware is often the subject of heated debates on these forums. If you feel comfortable running a program, prefer a quicker solution, and don’t want to risk incompletely or incorrectly removing the adware manually, then you should run AdwareMedic as I suggested. If you would rather remove the adware manually because you don’t want to run any programs to solve the problem, then follow Apple’s instructions at https://support.apple.com/en-us/HT203987. Note that this document does not cover all types of adware. If those instructions do not solve the problem, see http://thesafemac.com/arg (from the same author as AdwareMedic).


You will probably hear others’ opinions about whether you should run a program or remove the adware manually. AdwareMedic gets my vote, but don’t let that, or anyone else’s opinions sway you one way or the other.


-------------------------------------------------------------------------------- --------------


Next, switch from Google Chrome to another browser, if possible. Chrome is a well-known resource hog, and as you can see from the EtreCheck report you posted, it is using the most CPU and memory out of all the processes that are running. If you are going to continue to run Chrome or other applications that use up a lot of memory, you should consider upgrading the RAM from 4GB to at least 8GB. One good vendor to buy RAM from is OWC (http://eshop.macsales.com).

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jul 8, 2015 4:51 PM in response to scootroose

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Sluggish performance

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