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new books unable to download on mac- ok on iOS

I recently had to restore my home directory and reinstall Mac OS X 10.10.4 - now any new books I purchase start to download, and then stall just at the end and I get an error : "[title name] failed to download. To try again, select Check for Available Downloads from the Store Menu."


That however is greyed out- Account seems fine on store, and iTunes is fine- only iBooks and only this machine....


Have tried logging on and off iBooks Store same result

Posted on Jul 8, 2015 1:58 PM

Reply
3 replies

Jul 8, 2015 6:35 PM in response to msverruto

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Sep 15, 2015 2:10 PM in response to Linc Davis

http://pastebin.com/mdvFsbA7

  1. As I launch iBooks the first line shown below repeated about 20-30 times with slight variation then:
  2. 9/15/15 5:03:14.171 PM com.apple.CommerceKit.TransactionService[44278]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7faa3cb01730> connection from pid 41142 with interface <TransactionServiceInterface: 0x7faa3cb02e30> (PID 41142)
  3. 9/15/15 5:03:14.172 PM com.apple.CommerceKit.TransactionService[44276]: Failed to obtain sandbox extension for path=/Users/msverruto/Library/Caches/com.apple.CommerceKit.TransactionService. Errno:1
  4. 9/15/15 5:03:14.173 PM com.apple.CommerceKit.TransactionService[44276]: Failed to obtain sandbox extension for path=/Users/msverruto/Library/Caches/com.apple.CommerceKit.TransactionService. Errno:1
  5. 9/15/15 5:03:14.174 PM storeaccountd[40968]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff10a03d320> connection from pid 44278 with interface <AccountServiceInterface: 0x7ff10a039ee0> (PID 44278)
  6. then after many many similar to the first one, these last ones end the log:
  7. 9/15/15 5:03:17.038 PM storeaccountd[40968]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff10a33d950> connection from pid 41142 with interface <AccountServiceInterface: 0x7ff10a33dfa0> (PID 41142)
  8. 9/15/15 5:03:17.113 PM storeaccountd[40968]: ADI: {
  9. Connection = "keep-alive";
  10. "Content-Length" = 32;
  11. "Content-Type" = "application/x-dmap-tagged";
  12. Date = "Tue, 15 Sep 2015 21:03:17 GMT";
  13. "Strict-Transport-Security" = "max-age=31536000";
  14. "apple-timing-app" = "38 ms";
  15. "server-cloud-daap-version" = "1.0";
  16. "x-apple-actionsignature" = "AQCwsUark53IOLAf+mO650YFktdxIzZI/CmOquHUaTVN9T9zQDV4x2D4I1KfTuhX+zxFvETM0OEsge DqF1FfovNiAAAAFXIvDb7i66nxnBO8ISz5yJdx9kmUBw==";
  17. "x-apple-application-instance" = 402801;
  18. "x-apple-application-site" = ST11;
  19. "x-apple-jingle-correlation-key" = NSEEFA26T4VT4CDCWT3BY6EEPU;
  20. "x-webobjects-loadaverage" = 0;
  21. }
  22. 9/15/15 5:03:17.115 PM storeaccountd[40968]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff10a341010> connection from pid 44278 with interface <AccountServiceInterface: 0x7ff10a341200> (PID 44278)
  23. 9/15/15 5:04:17.957 PM soagent[40956]: Can't allocate SOHelper <SOMessageHelper: 0x7fa220517490> inside com.apple.soagent
  24. Thats it.
  25. Apple iWorks emailed me to send them a spin dump but have not heard back since.....
  26. Thanks!!!

new books unable to download on mac- ok on iOS

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