kagardne

Q: imessage shows unread

I shut my computer down last night and now imessage shows one unread message in the dock. I've quit the program, killed the dock, which helps until I have another message. Then it shows one unread all over again.

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Jul 8, 2015 3:00 PM

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Q: imessage shows unread

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Jul 9, 2015 9:20 AM in response to kagardne
    Level 9 (69,991 points)
    iTunes
    Jul 9, 2015 9:20 AM in response to kagardne

    Have you read the message and it is still showing unread? When you get a new message it is supposed to show as unread.

  • by kagardne,

    kagardne kagardne Jul 9, 2015 10:07 AM in response to Eric Root
    Level 1 (0 points)
    Jul 9, 2015 10:07 AM in response to Eric Root

    Yes. All messages are read. Still shows that one isn't.

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Jul 11, 2015 1:00 PM in response to kagardne
    Level 9 (72,994 points)
    Applications
    Jul 11, 2015 1:00 PM in response to kagardne

    HI,

     

    IF you click on the DOCK icon does it list the "Unread" iMessage (or other message)

    Is it one you have dismissed as you read it on your iPhone.

     

    Try and select it from the DOCK icon.

    If it is "Selectable" it will open and you can "read" it again.

     

    If not go to Applications/Utilities and open Activity Monitor.

    Scroll down until you find the listing for the DOCK.

    Select it and then use the x icon top left.

    Confirm Force Quit in the dialogue box that appears.

    The DOCK will disappear off the screen until the app that runs the DOCK that you  just Quit restarts.

    The Unread marker should be gone.

     

     

    3Sigcopy2.png

    9:00 p.m.      Saturday; July 11, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by kagardne,

    kagardne kagardne Jul 11, 2015 3:51 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jul 11, 2015 3:51 PM in response to Ralph Johns (UK)

    Thanks, Ralph. I've done all of this, and while it gets rid of the notification for a little bit, it always comes back. Must just be a glitch. There aren't any unread messages on my phone OR on my mac. I've quit the app, killed the dock, etc etc.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 12, 2015 12:50 PM in response to kagardne
    Level 9 (72,994 points)
    Applications
    Jul 12, 2015 12:50 PM in response to kagardne

    Hi,

     

    I was trying to say that in some cases, even when you think you have tried everything that the iMessages that the app thinks is still unread shows in a list when you click the DOCK icon.


    As all iMessages are sort of duplicated at the server and sent individually to each device you can read a message on one and not another.  This can lead you to dismissing a thread before the iMessages in question has loaded to it.

     

    I understand that you feel you have done all of this.

     

    You do have Messages app Quit when doing the kill Dock part ?

     

     

    3Sigcopy2.png

    8:50 p.m.      Sunday; July 12, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by joevano,

    joevano joevano Oct 29, 2015 10:26 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Oct 29, 2015 10:26 AM in response to Ralph Johns (UK)

    I didn't think it would work, but closing messages before force quitting the dock worked. Thank you.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 29, 2015 2:30 PM in response to joevano
    Level 9 (72,994 points)
    Applications
    Oct 29, 2015 2:30 PM in response to joevano

    You're Welcome.

     

     

    3Sigcopy2.png

    9:30 pm      Thursday; October 29, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by robkurzd,

    robkurzd robkurzd Jan 10, 2016 11:44 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 10, 2016 11:44 AM in response to Ralph Johns (UK)

    Thanks, this helped me.

     

    Alternatively, the dock can be restarted by going into Terminal and typing this command (Dock is case-sensitive)

     

    "killall -KILL Dock"

  • by David Grover,

    David Grover David Grover Apr 21, 2016 7:28 PM in response to joevano
    Level 1 (4 points)
    Apr 21, 2016 7:28 PM in response to joevano

    Yep - Ralph's method works - you just need to quit Messages first before doing it.  Yay!

  • by a.k.b.,

    a.k.b. a.k.b. May 24, 2016 10:37 AM in response to Ralph Johns (UK)
    Level 1 (4 points)
    May 24, 2016 10:37 AM in response to Ralph Johns (UK)

    This worked for me. Thank you.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 24, 2016 11:59 AM in response to a.k.b.
    Level 9 (72,994 points)
    Applications
    May 24, 2016 11:59 AM in response to a.k.b.

    You're welcome.

     

     

    3Sigcopy2.png

    7:59 pm      Tuesday; May 24, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 26, 2016 11:47 AM in response to Ralph Johns (UK)
    Level 9 (72,994 points)
    Applications
    May 26, 2016 11:47 AM in response to Ralph Johns (UK)

    4thanx.gif for the 1helpful.png  Points

     

     

    Also try this.

    In System Preferences > Notifications in Messages set the Banner to None

    Set all the other settings to Off.

    Quit Messages.

    Restart Messages (it should now be using the new settings).

     

    This should get rid of the Badge as the Dock settings is Off in Notifications.

    If the badge has gone (and you have read everything new as well) then reset Notifications.

     

    Some have suggested this seems to work on a more permanent basis.

     

     

    3Sigcopy2.png

    7:47 pm      Thursday; May 26, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)