Slow Performance Despite 32GB RAM

Question

Level 1

9 points

Slow Performance Despite 32GB RAM

My iMac really runs slow...it has 32GB of RAM but you wouldn't know it...I ran the EntreCheck...any ideas on how to solve thisProblem description: Slow performance, loading programs very slow

Problem description:

Slow performance, loading programs very slow

EtreCheck version: 2.2 (132)

Report generated 7/8/15, 6:37 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.2 GHz Intel Core i5 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2048 x 1152

System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 0:4:50

Disk Information: ℹ️

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (640.47 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Logitech Logitech Z-5 Speakers

Plantronics Blackwire C720

Apple Inc. FaceTime HD Camera (Built-in)

Hewlett-Packard HP LaserJet 400 MFP M425dn

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/LogMeIn/drivers

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]

/Library/Extensions

[not loaded] foo.tap (1.0) [Click for support]

[not loaded] foo.tun (1.0) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[loaded] com.LivestreamProcaster.driver.ProcasterAudioRedirector (2.0.0 - SDK 10.0) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.3.9 - SDK 10.9) [Click for support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) [Click for support]

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.logmein.logmeingui.plist [Click for support]

[not loaded] com.logmein.logmeinguiagent.plist [Click for support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]

[running] com.motive.userAgent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]

[not loaded] com.trusteer.rapport.rapportd.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[not loaded] com.logmein.logmeinserver.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.motive.systemDaemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

[loaded] PACESupport.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

[running] com.nds.pcshow.plist [Click for support]

[loaded] com.nds.pcshow.uninstall.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

npMotive: Version: 1.0.0 - SDK 10.7 [Click for support]

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.194 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Safari Extensions: ℹ️

Adblock Plus

Evernote Web Clipper

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

MusicManager [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

100% Dropbox

2% WindowServer

1% fontd

0% ps

0% taskgated

Top Processes by Memory: ℹ️

1.23 GB kernel_task

229 MB node(2)

197 MB mds_stores

98 MB Dropbox

66 MB ocspd

Virtual Memory Information: ℹ️

28.00 GB Free RAM

3.95 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 8, 2015, 06:26:07 PM Self test - passed

iMac (27-inch, Late 2012), OS X Yosemite (10.10.4)

Posted on Jul 8, 2015 4:45 PM

Reply

Answer 1

Csound1

Level 9

60,063 points

Jul 8, 2015 4:52 PM in response to brazos21

Extra RAM does not make a Mac go faster.

Dropbox is broken on your Mac

Top Processes by CPU: ℹ️

100% Dropbox

This crap should go (it may have already caused damage, deal with that later)

CleanMyMac 3 Menu

As should this piece of badly written Junk.

[running] com.trusteer.rooks.rooksd.plist [Click for support]

Get rid of them all (do it properly, don't just drop whatever you can find in the trash)

Reply

Answer 2

Csound1

Level 9

60,063 points

Jul 8, 2015 4:54 PM in response to brazos21

All of your start up items are obsolete, remove them

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite

Reply

Answer 3

brazos21 Author

Level 1

9 points

Jul 8, 2015 7:17 PM in response to Csound1

Thank you for responding. Honestly, if I knew how to do the things you suggest I probably wouldn't be in this mess...my laptop from Mid-2013 (MacBook Pro) with 8GB (I know what you said) is so much faster...I clearly have an issue(s)...I can reinstall DropBox (or should I not)...I rely on it as a cloud server...why is CleanMyMac bad? not sure what trusteer is....what is "proper" way to get rid of it?

Reply

Answer 4

brazos21 Author

Level 1

9 points

Jul 8, 2015 7:18 PM in response to Csound1

Again, thanks...but how do I get rid of these things?

Do you know anyone who can log in remotely and fix issues like this for Macs who is reputable and safe?

Reply

Answer 5

Jul 8, 2015 7:20 PM in response to brazos21

brazos21 wrote:

...I can reinstall DropBox (or should I not)...

Yes, reinstall it.

...why is CleanMyMac bad?

It's a scam and a well-known troublemaker which is a common culprit for decreased performance on Macs.

Reply

Answer 6

Jul 8, 2015 7:21 PM in response to brazos21

Never, ever let anyone remotely access your Mac. Make a Genius Bar appointment at your local Apple Store.

Reply

Answer 7

brazos21 Author

Level 1

9 points

Jul 8, 2015 7:21 PM in response to stevejobsfan0123

Well, unfortunately I had problems before CleanMyMac...why I went there...what about MacKeeper?

Is there a good program to clean and optimize a mac?

Reply

Answer 8

Jul 8, 2015 7:25 PM in response to brazos21

Macs take care of themselves. They don't need to be "cleaned" or "optimized." MacKeeper is an even worse scam that tries to extort money out of you by claiming there are critical security issues on your computer when none exist, and you need to pay for the full version to remove it: http://www.thesafemac.com/ongoing-mackeeper-fraud/.

Also see: Slow Mac? What to Do and What Not to Do.

(Note that I am affiliated with that site, and some pages contain ads).

Reply

Answer 9

brazos21 Author

Level 1

9 points

Jul 8, 2015 7:25 PM in response to stevejobsfan0123

My impression of Genius Bar every time I go in is really computers 101...are the "geniuses" at the bar capable to sitting there and testing and diagnosing and fixing my issues?

Reply

Answer 10

Jul 8, 2015 7:27 PM in response to brazos21

I can't answer that because it will vary by employee.

Here's another good read on the myth that Macs need to be "cleaned:" http://www.thesafemac.com/the-myth-of-the-dirty-mac/.

Reply

Answer 11

brazos21 Author

Level 1

9 points

Jul 8, 2015 7:30 PM in response to stevejobsfan0123

Do you know I how I should remove the items mentioned above properly?

Reply

Answer 12

poikkeus1

Level 4

2,474 points

Jul 8, 2015 8:12 PM in response to brazos21

http://www.maclife.com/article/howtos/how_remove_startup_items_os_x

Reply

Answer 13

Linc Davis

Level 10

209,739 points

Jul 8, 2015 8:16 PM in response to brazos21

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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