my iPhone 5 froze on emergency call screen. I was activating my iPhone that I got from my friend and I pressed menu key and went on the emergency call screen and dialled 112 and it froze. please help I will really appreciate it.

my iPhone 5 froze on emergency call screen. I was activating my iPhone that I got from my friend and I pressed menu key and went on the emergency call screen and dialled 112 and it froze. please help I will really appreciate it. Also that the voice over is working. And I don't think the power button works when activating. Thank you.

iPhone 5, iOS 8.4

Posted on Jul 9, 2015 6:59 AM

Reply
2 replies

Jul 9, 2015 7:02 AM in response to Azhar_akbar

Take a look at this Apple Support article:

https://support.apple.com/en-us/HT201407

Turn off your device and then force it to start. To do this, press Sleep/Wake and Home buttons and hold them for at least 10 seconds.


Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.


If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

More info here: https://support.apple.com/en-us/HT201263

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iPhone 5 froze on emergency call screen. I was activating my iPhone that I got from my friend and I pressed menu key and went on the emergency call screen and dialled 112 and it froze. please help I will really appreciate it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.