Q: my iPhone 5 froze on emergency call screen. I was activating my iPhone that I got from my friend and I pressed menu key and went on the emergency call screen and dialled 112 and it froze. please help I will really appreciate it.
my iPhone 5 froze on emergency call screen. I was activating my iPhone that I got from my friend and I pressed menu key and went on the emergency call screen and dialled 112 and it froze. please help I will really appreciate it. Also that the voice over is working. And I don't think the power button works when activating. Thank you.
iPhone 5, iOS 8.4
Posted on Jul 9, 2015 6:59 AM
Take a look at this Apple Support article:
https://support.apple.com/en-us/HT201407
Turn off your device and then force it to start. To do this, press Sleep/Wake and Home buttons and hold them for at least 10 seconds.
Try to reset your device. This won't delete your data stored on the phone.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.
More info here: https://support.apple.com/en-us/HT201263
Posted on Jul 9, 2015 7:02 AM