Today I updated Divx and immediately after it finished, I had a new app called ZipCloud open and try to get me to register.
I deleted it since I never knowingly installed it but does anybody know about this app? It seems very sketchy.
Thanks!
OS X Yosemite (10.10.2)
Remove it according to the instructions given here.
You may have to scroll it up to see it.
ZipCloud
Thanks. I had removed it following other instruction including 2 other related files.
All I installed was the divx update. Is that some sort of aware?
Thanks!
Divx is a legitimate media player application.
Sometimes applications not downloaded directly from developers site can come bundled with other adware/malware.
I ran into the SAME exact issue after updating DivX on my mac. If Divx keeps this up, I'll be deleting THEM off my machine with "Zip Cloud".
Thank you. I went to the Divx site forum and found others complaining about unauthorized installation of Zipcloud and other applications. A Divx rep came on and said they needed to do this to keep the software free but I find the whole thing troubling. If anything like this happens again, I'm deleting the app.
FYI, I wrote Divx and received this reply.
DivX Support Team Response:
We are sorry if you are dissatisfied with the DivX Software, with our most recent software release (10.3.1) we updated our Mac installer system to now include third party app offers during our install process.
These offers help keep our software free for our users and hopefully brings to attention some useful apps that our users may like. These offers are always optional and you have the ability to decline/skip the offers during the installation process (Please read carefully before clicking next).
If you accept the offer it will be installed on your system and if you skip it the optional offer will not be installed. I have attached a few screenshots of the optional offers in the Mac Installer process.
We want to continue to offer our users a great experience with our free DivX Software and we appreciate your feedback.
P.S. - We are planning on offering a paid Ad-free version of our DivX Software in a future version which will eliminate the offers and Ads in the DivX Software.
Best regards.
The problem is that their "opt in" is apparently not very obvious or people wouldn't accidentally opt in. They own up to it but it's still a little sneaky.
bb
----
Add my name to the list that was UNPLEASANTLY surprised to find zip cloud on my mac after the DIVX update. I've had it with DIVX, just uninstalled and removed everything else I could find associated with DIVX.
FYI here is a screenshot of opt-in screen. Seems they take advantage of people automatically hitting the 'next' button during the installation process.
dominic23 wrote:
Divx is a legitimate media player application.
Sometimes applications not downloaded directly from developers site can come bundled with other adware/malware.
Yup, but now it has espoused 'bundling' just like the non-legitimate vendors.
Hate these kind of sneaky practices... but even more these kind of formal reactions, not taking any blame, instead an overload of bla bla bla.
Removed Divx and call on all users to do so also to send a firm message in response.
I just had a panic/reboot only to see this Zipcloud registration screen pop up after restart. It was troubling because I'm certain I didn't install it, no need for it. But I was able to look at my Safari history and DING, right when it appeared three weeks ago, there was the DivX download. Thing is, I don't even recall the Zipcloud screen noted in another message, just the little OS9-era updater prompt. What most disturbs me is that a "legit" installer like DivX can become a vector for introducing unauthorized software. I never got a warning "You are running this package for the first time..." which means they somehow managed to piggyback off of DivX.
Now I do remember thinking "DivX? Do I even need DivX anymore?" before clicking through. This stunt just answered the question, and I'll now remove DivX until the occasion ever happens that I specifically need it. Congratulations, guys!
Wow. Thanks for the post! I ran into the same issue. Uninstalled both immediately. Apple should revoke their developer certificate to banish this malware practice.
Yip, same problem here. Was spooked by the login page on my restart.
I SHOULD have paid closer attention when updating (it's always the one time you don't, right?).
Fortunately, it seems easy enough to remove.
According to ZipCloud's website (http://www.zipcloud.com/uninstall-help)
I will let you know if I have any more problems after dragging and dropping the app into the trash.
Spot on Barbodos_1246. I've googled and found other similar complaints about the DivX software with other underhanded 3rd party low-life installs.
For me, it won't happen again; I uninstalled it, and will install a non-DivX alternative "if" the need should arise. I simply see no valid reason to support a business that has to stoop to unethical conduct at my expense. From this point forward, I will always be a net-demoter of the DivX software; their business can go bankrupt and the world would be a better place.
The problem with DIVX installer is most users will (like a PC user) click Continue/Next to get the application to install, putting the SKIP button as the left button of the two on that form will mean the INSTALL button is in the place most users would expect to see NEXT or CONTINUE.
This means they will be accidentally unwittingly installing ZipCloud as part of the DIVX install, probably wont notice it until some sort of pop-up or notification appears, and they will then think it is spam ware or could be malicious. In some ways this is a cold 'free' sell/install of a product the user probably doesn't want.
I installed it the first time I installed DIVX, I nearly did it again tonight on the new version, but after the installer was running for DIVX and I had inadvertently agreed to install ZipCloud, I couldn't cancel it! - There is no cancel button to abort, and the 'red' cancel dot does nothing.
My only option was to bring up Force Quit Applications (CMD+ALT+ESC) and kill the installer.
This piece of software (ZipCloud) should be made more obvious to users and better information as to the fact it has nothing to do with DIVX, the SKIP button should be defaulted to SKIP, and the installer should be given the option to Cancel when the install is running (or an uninstaller should be provided)
It puts me off installing DIVX which is a shame as it is a great piece of video software.
divx installs zipcloud?
