holly54321
Level 1 (0 points)

Q: I want to downgrade to free 5GB of storage. iCloud won't accept my choice. How can I do that?

I Want to downgrade to free 5GB storage. Apple site won't let me. How can I do this? Thanks

iPhone 5s, iOS 8.4

Posted on Jul 10, 2015 9:31 AM

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holly54321

Q: I want to downgrade to free 5GB of storage. iCloud won't accept my choice. How can I do that?

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  • by Brett L,

    Brett L Brett L Jul 12, 2015 9:38 AM in response to holly54321
    Community Specialists
    Jul 12, 2015 9:38 AM in response to holly54321

    Greetings Holly,

     

    It sounds as if you are trying to reduce the size of your iCloud account so that it is no longer a paid account but a free one. Is that correct? You should use the steps in this article - iCloud storage upgrades and downgrades - Apple Support

     

    Start with the section titled Downgrade your iCloud storage plan​.

     

    Thanks for using Apple Support Communities.

     

    Be well. 

  • by holly54321,

    holly54321 holly54321 Jul 12, 2015 10:50 AM in response to Brett L
    Level 1 (0 points)
    Jul 12, 2015 10:50 AM in response to Brett L

    HI Brett,

    THank you for your help. I had done all the steps to return to 5GB of iCloud storage, but the app wouldn't accept "done".  Somehow a day later, I rec'd an email fm Apple confirming the change and of course, trying to guilt me into changing my mind

    So, i got my change completed after all.

    THanks,

    Holly