Misty5002000

Q: iCloud wants an old phone #....

I have an alert message from the security iCloud (a) that wants a phone number that I no longer have, plus I don't own a cell phone. When I clicked on the "Don't have access to this phone?", the window below (b) came up. No answers could be found.

 

I don't own a cell phone and don't have any plans to go out and buy one just to use the iCloud keychain. I use my husbands cell phone when he is around, but that is a rare occasion. Please let there be another way. PLEASE!!!!!

  

What do I do?


a.

Screen Shot 2015-07-10 at 12.07.09 PM.png


b.

Screen Shot 2015-07-10 at 12.17.22 PM.png


Thanks!

Misty Paiement

mystifyingcreations.com

MacBook Pro, Mac OS X (10.1.x), I just don't like cell phones.

Posted on Jul 10, 2015 9:31 AM

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Q: iCloud wants an old phone #....

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  • by mario49,

    mario49 mario49 Jul 12, 2015 9:30 AM in response to Misty5002000
    Community Specialists
    Jul 12, 2015 9:30 AM in response to Misty5002000

    Greetings Misty5002000,

     

    Thanks for the question. If I understand correctly, you do not have a cell phone and the code is being sent to a number you do not have. I would recommend that you read this article, it may be able to help the issue.

     

    Get help using iCloud Keychain - Apple Support

    1. Make sure that the correct phone number is associated with your account: 
         
      • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
      •  
      • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

     

    Thanks for using Apple Support Communities.
    Take care