Bagfrys
Level 1 (0 points)

Q: "Codec not installed"

I'm running a brand new MacBook Pro. I got Final Cut Pro X and Compressor 4.2 running. I have Pro Video Formats downloaded through the App Store. I tried Compressor on an mp4 file, hoping to convert it to ProRes so I can edit it in FCPX. Any attempt to use Compressor comes back with the "Codec Not Installed" error. THis isn't even for ProRes - literally nothing works. "Publish to YT", "Uncompressed", everything comes back with the same error.

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.4)

Posted on Jul 10, 2015 11:53 AM

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Bagfrys

Q: "Codec not installed"

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  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Jul 10, 2015 11:55 AM in response to Bagfrys
    Level 10 (118,448 points)
    Apple TV
    Jul 10, 2015 11:55 AM in response to Bagfrys

    MPEG-4 is a media container. What's the codec? Can you open the file in the QT player? What does it say in the Info window that the codec is?

  • by Bagfrys,

    Bagfrys Bagfrys Jul 10, 2015 12:03 PM in response to Tom Wolsky
    Level 1 (0 points)
    Jul 10, 2015 12:03 PM in response to Tom Wolsky

    When I bring it into Compressor, I can "playback" the media on the Current screen, and I get audio but no video. When I play it through QT, I get video but no audio.

     

    The codec is H.264

     

    If it helps any, I tried bringing the original mp4 file into FCPX. I get neither video nor audio.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Jul 10, 2015 12:13 PM in response to Bagfrys
    Level 10 (118,448 points)
    Apple TV
    Jul 10, 2015 12:13 PM in response to Bagfrys

    Any way to get complete information about the media? Maybe from the Media Inspector app or similar? Both application can play H.264 MPEG-4 .mpg or .m4v files in video and audio, so there's something else that's missing.

     

    Maybe the file's .mts?