will macc

Q: Old iPod nano in recovery mode - iTunes asking for passcode I don't know

I have been given an old iPod by a friend so my daughter can listen to her music.  The iPod hasn't been used for years. 

 

When I turn it on it tells me to use iTunes to restore (in a number of languages).

 

When I plug it in to iTunes it tells me the iPod is in recovery mode and must be restored.

 

I click OK and it comes up with a user name and passcode request. 

 

I tried my iTunes log ins and that didn't work.

 

I tried the log ins my friend is pretty sure were right for the iPod (but it hasn't been used for years so understandably he may have this wrong).

 

Any ideas?

 

Thanks, Will

iPod nano

Posted on Jul 11, 2015 1:33 AM