Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

loose home button

Hi,

I've bought an iPhone 6-64GB for quite a while, recently i have problems with the home button, its kind of loose and has a two step click feel;

now i would like to know how bad should it be for apple to change the phone, because the apple store is way too far for me so i don't like to go there and come back with nothing.

P.S Will they just replace the button or change the phone itself.

thank you all

iPhone 6

Posted on Jul 11, 2015 7:32 AM

Reply
1 reply

Jul 13, 2015 7:42 AM in response to pouya_ary

Hello pouya_ary,

The resource below will offer some guidance if you need some help with the Home button on your iPhone. If your iPhone needs to be physically inspected, there may be an Apple Authorized Service Provider in your area.

Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203017


If the Home button doesn't work

The Home button is on the front of your iOS device, at the bottom:

User uploaded file

If the Home button doesn't work, follow these steps:

  1. Press the Sleep/Wake button to lock the device.
  2. Wait a couple of seconds.
  3. Press the Home button. Your device should wake up.
  4. If device doesn't wake up, follow these steps. Test the Home button after each step.
  • Restart your device.
  • Check for debris or dirt around the Home button and clean it with a soft cloth.
  • Remove any protective film or case if it covers the Home button.

If the Home button still isn't waking the device, or if it's damaged, contact Apple Support to set up service.

Regards,

loose home button

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.