In the app store, the default apple id to sign in is wrong

Question

Level 1

8 points

In the app store, the default apple id to sign in is wrong

In the app store, when I try to update an App, the default apple id that comes up to Sign In with is wrong (it is my wife's). It is greyed out so I can't change it.

I have tried several things suggested, such as having signing out and back in (under the menu Store > Sign out). I went into the system preferences, into users & groups and I'm listed as the the user. I logged in and out of iTunes.

It still comes up wrong. We both recently upgraded to Yosemite, my wife doing it first on her own Mac. Hers works fine. Significant to note, she originally used this Mac for a brief time.

Why is her Apple ID coming up on my Mac when I go to upgrade now?

To clarify:

In the sign in window that comes up when I choose to upgrade, I am asked:

"Sign in to download from the App Store."

Her email is listed and is unchangeable, and just asks for the password.

How can I correct this? Any other ideas?

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Jul 11, 2015 7:52 AM

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Answer 1

Niel

Level 10

726,701 points

Jul 11, 2015 7:59 AM in response to heramsey

By deleting and redownloading that application. Her Apple ID is stored inside it and is independent of any other setting.

(130050)

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Answer 2

Linc Davis

Level 10

209,535 points

Jul 11, 2015 2:11 PM in response to heramsey

App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.

If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.

1. Triple-click anywhere in the line of text below on this page to select it:

kMDItemAppStoreHasReceipt=1

Copy the selected text to the Clipboard by pressing the key combination command-C.

2. In the Finder, press command-F to open a search window, or select

File ▹ Find

from the menu bar. In the search window, select

Search: This Mac

from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

Other...

A sheet will drop down. In that sheet, select

Raw Query

as the criterion, then click OK or press return.

Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.

5. Quit and relaunch the App Store.

If you find these instructions confusing, ask for an alternative method.

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