HT203995: Mail settings you might need from your email provider
Learn about Mail settings you might need from your email provider
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Helpful answers
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Jul 11, 2015 10:21 AM in response to sherri78by sherri78,Had to change gmail password because I got hacked. Now when I try to check email on MacBook Pro using mail icon, I cannot receive or send any messages. Keep getting SMTP server "smtp.gmail.com" rejected password. Can anyone please help?:-)
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Jul 11, 2015 10:30 AM in response to sherri78by leroydouglas,Mail>Preferences>Accounts>Your gmail account>change your psswd to your new passwd.
SMTP Outgoing mail server>Edit server LIst> change psswd
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Jul 11, 2015 10:31 AM in response to sherri78by jf1450,Did you try Mail > Preferences > Accounts tab and entering your new password?
-jeff
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Jul 11, 2015 12:42 PM in response to jf1450by sherri78,Yes, now I get the message The SMTP server “smtp.gmail.com” rejected the password. And under account preferences it says Outgoing GMAIL server (SMTP) Gmail (Offline).
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Jul 11, 2015 12:44 PM in response to leroydouglasby sherri78,Did that, now I get the message The SMTP server “smtp.gmail.com” rejected the password. And under account preferences it says Outgoing GMAIL server (SMTP) Gmail (Offline). Google is telling me it is an apple problem.
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Jul 11, 2015 12:47 PM in response to sherri78by Csound1,Repeating the same thing does not make this any clearer. After you changed the password at the Gmail website did you change it (in 2 places) on the Mac, once for IMAP and once for SMTP. Are you using Gmail 2 factor authentication?
Apple did not change your Gmail password, it's a user problem not an Apple problem. Please answer the questions I asked.
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Jul 11, 2015 12:57 PM in response to Csound1by sherri78,Yes, I changed password for IMAP and SMTP on Mac. And yes, I am using Gmail 2 factor authentication.
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Jul 11, 2015 12:58 PM in response to sherri78by Csound1,And you have entered the 2nd factor as well as the password?
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Jul 11, 2015 3:52 PM in response to sherri78by jf1450,Here's something you might try. It works for me, your mileage may vary. I'm running 10.10.3, have a couple week old MBP and this is how my email setup worked both when new and after I did a couple restores. In short, my OS X mail account was automagically created.
1. Go to Google with Safari and make sure you're logged out.
2. On your Mac go into System Preferences > Internet Accounts.
3. Highlight your Google account and hit the minus sign at the bottom to delete it. If prompted to confirm, say yes.
4. For the heck of it, restart your Mac.
5. Start up Safari, go to Google.com and log in.
6. *If* your system works like mine, after you sign in a dialog will pop up saying something like "Would you like to add this account to your preferences.
7. Tell it Yes.
8. It will take you back to System Preferences > Internet Accounts where you can check what you want to keep in sync. I turned on Mail and Messages.
After that, my OS X Mail App was up and running with my Google Gmail account.
-jeff