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Q: My phone works but my screen is black
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Jul 13, 2015 9:10 AMby sterling r,Hello there Jackyheather,
It sounds like you are seeing a black screen on your iPhone but you can otherwise tell that it is working. I would recommend you use these steps from the following article about screen issues on an iOS device:
Get help with the screen on your iPhone, iPad, or iPod touch
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Thank you for using Apple Support Communities.
