My phone works but my screen is black
my iPhone 5c is working fine but the screen is completely black !! what do I do ! It was just working completely fine !!!
User profile for user:
sterling r
User level:
Community Specialist
Hello there Jackyheather,
It sounds like you are seeing a black screen on your iPhone but you can otherwise tell that it is working. I would recommend you use these steps from the following article about screen issues on an iOS device:
Get help with the screen on your iPhone, iPad, or iPod touch
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Thank you for using Apple Support Communities.