HT201516: Mac OS X: How to troubleshoot a software issue

Learn about Mac OS X: How to troubleshoot a software issue
TeddyJJ

Q: iTunes 12 hangs. says checking the iTunes library for about thirty seconds and then goes non responsive.  Help please.

iTunes 12 hangs when I try to open it.  it says checking the iTunes library for about thirty seconds and then beach balls.

I tried starting in safe mode, no luck.  I also tried re-downloading it.

Yesterday when I was downloading some apps it hung up and then only way I could get out was to quit the program without the download completing.

Any suggestions?

Thanks

MacBook Air (13-inch Mid 2011), iOS 8.4

Posted on Jul 11, 2015 12:39 PM

Close

Q: iTunes 12 hangs. says checking the iTunes library for about thirty seconds and then goes non responsive.  Help please.

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 11, 2015 2:18 PM in response to TeddyJJ
    Level 10 (207,926 points)
    Applications
    Jul 11, 2015 2:18 PM in response to TeddyJJ

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by nerdyxgirl,

    nerdyxgirl nerdyxgirl Jul 11, 2015 6:21 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 11, 2015 6:21 PM in response to Linc Davis

    I've been having the same issue all day.  Here's my log link. http://pastebin.com/11aeSvZx