ah2909
Level 1 (0 points)

Q: Macbook pro (mid 2009) randomly freezes

Hi

 

I have been having problems with my macbook randomly freezing during the past couple of months but it seems to be an almost daily occurrence now. There seems to be no particular pattern as to when it happens but the rainbow randomly appears and stops everything from anything to a minute all the way up to a good 30-40 minutes; i have had to hold the power button on quite a few occasions as I needed to use the computer. I have run an Etre check - not sure what to make of the results. Any help will be much appreciated

 

EtreCheck version: 2.2 (132)

Report generated 7/12/15, 12:17 AM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

 

Hardware Information: ℹ️

    MacBook Pro (15-inch, 2.53GHz, Mid 2009) (Verified)

    MacBook Pro - model: MacBookPro5,4

    1 2.53 GHz Intel Core 2 Duo CPU: 2-core

    4 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Replace Soon - Cycle count = 1239 - SN = W0928B4DM77VA

 

Video Information: ℹ️

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1440 x 900

 

System Software: ℹ️

    OS X 10.10.4 (14E46) - Time since boot: 8:44:2

 

Disk Information: ℹ️

    ST9320423ASG disk0 : (320.07 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 319.21 GB (76.70 GB free) - 2 errors

 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-868 

 

USB Information: ℹ️

    Apple Inc. Built-in iSight

    Apple Internal Memory Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

 

Problem System Launch Agents: ℹ️

    [killed]    com.apple.CallHistoryPluginHelper.plist

    [killed]    com.apple.CallHistorySyncHelper.plist

    [killed]    com.apple.cloudd.plist

    [killed]    com.apple.coreservices.appleid.authentication.plist

    [killed]    com.apple.icloud.fmfd.plist

    [killed]    com.apple.Maps.pushdaemon.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.security.cloudkeychainproxy.plist

    [killed]    com.apple.telephonyutilities.callservicesd.plist

    9 processes killed due to memory pressure

 

Problem System Launch Daemons: ℹ️

    [killed]    com.apple.ctkd.plist

    [killed]    com.apple.icloud.findmydeviced.plist

    [killed]    com.apple.ifdreader.plist

    [killed]    com.apple.nehelper.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.softwareupdated.plist

    [killed]    com.apple.wdhelper.plist

    7 processes killed due to memory pressure

 

Launch Agents: ℹ️

    [loaded]    com.divx.dms.agent.plist [Click for support]

    [loaded]    com.divx.update.agent.plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.hp.help.tocgenerator.plist [Click for support]

    [running]    com.kodak.BonjourAgent.plist [Click for support]

    [not loaded]    SwapperUFi.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.google.keystone.daemon.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [not loaded]    org.eyebeam.SelfControl.plist [Click for support]

    [not loaded]    PPPMonitord.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    [loaded]    com.facebook.videochat.[redacted].plist [Click for support]

 

User Login Items: ℹ️

    Flux    Application  (/Applications/Flux.app)

    Flux    Application  (/Applications/Flux.app)

    BetterTouchTool    Application  (/Applications/BetterTouchTool.app)

    Guidance    Application  (/Applications/Guidance.app)

    Dropbox    Application  (/Applications/Dropbox.app)

 

Internet Plug-ins: ℹ️

    DirectorShockwave: Version: 11.5.2r602 [Click for support]

    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

    Google Earth Web Plug-in: Version: 6.2 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

    OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]

    OVSHelper: Version: 1.1 [Click for support]

    AdobePDFViewerNPAPI: Version: 10.1.14 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.203 - SDK 10.6 [Click for support]

    DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

    RealPlayer Plugin: Version: Unknown [Click for support]

    Flash Player: Version: 18.0.0.203 - SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0

    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    AdobePDFViewer: Version: 10.1.14 [Click for support]

    SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

 

Safari Extensions: ℹ️

    AdBlock

    Searchme  Adware! [Click to remove]

 

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Growl  [Click for support]

    Perian  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 319.21 GB Disk used: 242.52 GB

    Destinations:

        Time Machine Backups [Local]

        Total size: 499.76 GB

        Total number of backups: 88

        Oldest backup: 2010-10-24 18:57:07 +0000

        Last backup: 2015-04-02 00:47:45 +0000

        Size of backup disk: Too small

            Backup size 499.76 GB < (Disk used 242.52 GB X 3)

 

Top Processes by CPU: ℹ️

        19%    spindump(2)

         7%    WindowServer

         3%    coresymbolicationd

         0%    SpotlightNetHelper

 

Top Processes by Memory: ℹ️

    725 MB    com.apple.WebKit.WebContent(4)

    425 MB    kernel_task

    254 MB    Safari

    74 MB    WindowServer

    61 MB    spindump(2)

 

Virtual Memory Information: ℹ️

    111 MB    Free RAM

    3.89 GB    Used RAM

    1 MB    Swap Used

 

Diagnostics Information: ℹ️

    Jul 11, 2015, 03:29:28 PM    Self test - passed

Posted on Jul 11, 2015 4:27 PM

Close
ah2909

Q: Macbook pro (mid 2009) randomly freezes

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 11, 2015 5:02 PM in response to ah2909
    Level 9 (52,776 points)
    Mac OS X
    Jul 11, 2015 5:02 PM in response to ah2909

    Boot into the recovery partition and run Disk Utility>First Aid, Verify and Repair.

     

    Also replace the battery.  It is now past its useful life.

     

    Ciao.

  • by ah2909,

    ah2909 ah2909 Jul 11, 2015 5:49 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jul 11, 2015 5:49 PM in response to OGELTHORPE

    I tried this but it says the disk cannot be verified and it cannot be repaired so back up as many files as you can. Then I tried to restart it but now keeps shutting down as the progrwas bar is loading. The last back up I have is from a few weeks ago. Was planning on replacing the Hardrive with a SSD but anything I can do in the meantime to get it working? Or try and get a more recent back up

     

    aappreciate the help!

  • by Linc Davis,

    Linc Davis Linc Davis Jul 11, 2015 6:34 PM in response to ah2909
    Level 10 (208,037 points)
    Applications
    Jul 11, 2015 6:34 PM in response to ah2909

    The startup drive is failing, or there is some other internal hardware fault.

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by ah2909,

    ah2909 ah2909 Jul 11, 2015 7:00 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 11, 2015 7:00 PM in response to Linc Davis

    Is there any way to back up to an external hard drive without using another Mac? I've read about using the target drive and connecting it via thunderbolt to another mac.. But was wornering if its possible to get hold of some files from the desktop via recovery directly on to an External hard drive?

     

    would be better to do a full back up if possible but if not I only need a few files from the desktop as I have a relatively recent back up

  • by Linc Davis,

    Linc Davis Linc Davis Jul 11, 2015 7:13 PM in response to ah2909
    Level 10 (208,037 points)
    Applications
    Jul 11, 2015 7:13 PM in response to ah2909

    If you just want to copy a few files, and the machine is still usable, you can do it by drag and drop to an external storage device in the Finder.

  • by ah2909,

    ah2909 ah2909 Jul 11, 2015 7:28 PM in response to ah2909
    Level 1 (0 points)
    Jul 11, 2015 7:28 PM in response to ah2909

    no the device isnt usable - still getting the grey screen on start up. Was referring to what you sais earlier

     

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.


    how can I back up a non functioning computer to an external hard drive - preferably without using another Mac and thunderbolt cable?

  • by Linc Davis,

    Linc Davis Linc Davis Jul 11, 2015 10:14 PM in response to ah2909
    Level 10 (208,037 points)
    Applications
    Jul 11, 2015 10:14 PM in response to ah2909

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Click the Unlock button in the toolbar. Enter your login password when prompted.

    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.