HT201412: If your iPhone, iPad, or iPod touch won't turn on

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DJ RK RW

Q: Can't turn on my iPhone 4 . Tried pushing both buttons. Help

cant turn on my iPhone 4 . Tried pushing  both buttons. Help

iPhone 4S, iOS 8.4

Posted on Jul 11, 2015 5:22 PM

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Q: Can't turn on my iPhone 4 . Tried pushing both buttons. Help

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  • by Ralph Landry1,

    Ralph Landry1 Jul 11, 2015 7:06 PM in response to DJ RK RW
    Level 8 (41,782 points)
    Jul 11, 2015 7:06 PM in response to DJ RK RW

    You do not simply push both buttons, you need to press, at the same time,both the power and home buttons and hold both buttons until the Apple logo appears, about 10-40 seconds, then release both buttons.

     

    if that does not get the iPhone to start, take it to an Apple Store Genius Bar so the techs can test it.

  • by Courcoul,

    Courcoul Jul 11, 2015 10:55 PM in response to DJ RK RW
    Level 6 (14,193 points)
    Jul 11, 2015 10:55 PM in response to DJ RK RW

    Also worth asking, is it charged?  If the battery went flat, it will not start, period. Plug it in with known-good Apple or Apple-certified cable and charger for at least 30 minutes to make sure there's juice inside.