iPhone 5 disconnecting from iTunes

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iPhone 5 disconnecting from iTunes

I am running iTunes 12.2.0.145, 64bit & IOS 8.4 on my iPhone 5. I keep getting the message "iTunes could not back up the iPhone "iPhone" because the iPhone disconnected." I connect to the internet through the Personal Hotspot on my phone so I must be connected. Windows 7 operating system on PC. Any advice would be appreciated.

iPhone 5, iOS 8.4, iTunes 12 on Windows 7

Posted on Jul 11, 2015 5:06 PM

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Answer 1

sterling r

Community Specialist

Jul 13, 2015 2:48 PM in response to Tosmos

Hi there Tosmos,

It sounds like you are unable to complete a backup of your iPhone to your iTunes library. I would recommend the troubleshooting from the following article:

If you can't make an iTunes backup of your iPhone, iPad, or iPod touch

Thank you for using Apple Support Communities.

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