I cannot get my iMac to start up properly. Can someone please help?

Question

Raya Bergin Author

Level 1

10 points

I cannot get my iMac to start up properly. Can someone please help?

I've tried the following:

Regular start: the progress bar stalls

CMD+R start : progress bar stalls

CMD+Opt+R start: after recovery download the apple logo appears

Option start: I select the HD disk and progress bar stalls

Shift start: progress bar stalls

All I want to do is to a clean reinstall of my factory settings and upgrade until I am back to the current Yosemite version.

Apple Hardware extended test reported No hardware problems.

Posted on Jul 11, 2015 7:12 PM

Reply

Answer 1

den.thed

Level 9

77,158 points

Jul 11, 2015 7:38 PM in response to Raya Bergin

What OS X came on it and what OS X is it running...?

Sounds like it is either not starting up into OS X Recovery or you are missing some step(s) in OS X Recovery.

Carefully read > OS X: About OS X Recovery - Apple Support and then use Recovery to either Repair your Startup Disk or erase and Reinstall the OS X.

Also note: that you will need a good backup if you plan on erasing the drive and starting over.

Reply

Answer 2

Raya Bergin Author

Level 1

10 points

Aug 4, 2015 11:46 AM in response to den.thed

Thank you for your reply. I conducted all the possible troubleshooting steps. All with negative results. My last option was to send to Apple Genius. Decided not to and opted to buy a custom-build gaming PC. Ended up giving my iMac to a co-worker. 🙂

Reply